Product Knowledge
Describe an original chicken sandwich.
A boneless breaded filet on a toasted, buttered white bun with two dill pickle chips.
Who founded Chick-fil-A?
Truett Cathy
What is the Core 4?
Eye Contact, Warm Smile, Enthusiastic tone, Staying connected to make it personal
Who is the Operator of Chick-fil-A Madison and County line?
Chris Rosson
How should we speak to each other (looking for three words).
honor, dignity, and respect
Describe a grilled chicken sandwich.
Multigrain brioche bun, two pieces of lettuce, two slices of tomato, and one char-grilled filet.
Approximately how many Chick-fil-A restaurants are there in America?
2300
What response is given when the customer says thank you?
"My pleasure"
Who is our current CEO?
Dan Cathy
What training plan must you complete on Pathway by the end of this week?
Madison and County Line Team Member Basics
What type of oil do we use to fry our chicken?
Peanut oil
What is CFA's mission statement?
Be "REMARKable"
State at least two 2nd Mile service requirements.
Carry out large orders
Perform table touch-ins
Carry orders for high needs guests
In what year was the original chicken sandwich created?
1964
How many hours do you have to work to receive a break?
6 hours
Describe a spicy deluxe sandwich.
A boneless spicy breaded filet on a toasted, buttered white bun with two pieces of lettuce, two slices of tomato, two dill pickle chips, and pepper jack cheese.
What is CFA's current mascot?
Cows
Give an example of how to execute 2nd Mile Service with fellow team members.
help out if someone gets behind, always look for something to clean or stock, etc.
In what city is the Chick-fil-a headquarters located?
Atlanta, GA
Who do you call if you are running late for your shift?
Call the store and ask to speak with the manager on point in whatever area of the store you will be working.
What kind of chicken, cheese, and fruit comes on a market salad?
Cold grilled shredded chicken, apples, strawberries, blueberries, and blue cheese crumbles.
What was the name of Truett Cathy's first restaurant?
The Dwarf Grill
What is the Chick-fil-A Recipe for service?
Core 4 + 2nd Mile Service
In what type of facility was the first Chick-fil-A restaurant opened?
Greenbriar Mall
When should you clock-in to be considered "on time" for your shift?
5 minutes before your shift starts