Breading Table
What is the hold time for filets once pulled from the freezer to the thaw cabinet?
96 hours
What is the shelf life of our salads and cool wraps once prepared?
24 hours for salads and 18 hours for cool wraps
How long do the fries cook for?
2 minutes
What should we do if an item (that a guest has already ordered) is out-of-stock and/or going to take longer than normal to prepare?
A supervisor should turn the item off on the register and/or talk with the guest directly and apologize about the wait; offer a cookie or brownie for the inconvenience.
What temperature should all of the coolers be below?
40
Why is it important to rotate the chicken in the thaw cabinet?
Rotating ensures that the First-In, First-Out method is being applied and that we're upholding CFA's quality standards.
What should we do with leftover salads/fruit cups at the EOD or beginning of the day?
Discard them if they're past the hold time listed on the label
What is the hold time for breaded filets and nuggets?
20 minutes
Towards the end of your shift, where/who do you find your check-out task?
Talk with the FOH supervisor and ask them what your task is, complete it then touch base with them again PRIOR to clocking out.
What should we do with boxes when they're empty and we need to discard them?
We need to break the box down and place it in the black trash "whale"
Why is it important to sift the coater and change the pans every 4 hours?
To prevent the breading from becoming crumbly, to uphold CFA quality standards and to ensure food safety
What is the knife handling procedure from start to finish?
We need to use a cut-resistant glove while using a knife and personally clean the knife in the sink (do NOT set it down for someone else to clean) then put it back in the knife holder.
Why is it a safety hazard to wear ear buds/head phones in the kitchen?
It's dangerous because we all need to be able to hear each other especially because we're dealing with hot oil and equipment that is easy to get hurt on.
What two days do we disassemble the ice cream machine allowing the bacteria chain to be broken?
Wednesday and Saturday
What positions require the use of gloves?
All positions that come into contact with ready-to-eat foods. Ex: Fries, Boards, Breading Table, Set, etc
Where do we put the open/fileted/prepared chicken from under the breading table at night after we close?
In the cooler on the designated shelves with yellow tape
What should we do if the lettuce we're attempting to make a salad with is dark, slimy and unappealing in appearance?
Discard it and let a supervisor know why you had to discard the product
Where are the hold timers located? How do you activate a timer?
On the ipad - hit the "+" (plus sign) and tap the product (filet) and tap the pan #
Why is it important to keep the front area clean, clutter-free and well stocked?
It helps reduce stress amongst the crew, it helps with guest perception of cleanliness and it helps us work in an efficient and clean environment
What should you do if you have fallen on hard times and need a little extra help with food/household products/hygiene products?
Talk with a supervisor and we will help you
Why is it important to wear gloves, hat and an apron while handling raw chicken?
To prevent contamination and keep yourself safe
What is the absolute most important task when prepping food?
Food Safety & LABEL EVERYTHING
Why is it important to do smaller drops more often?
Maintains freshness and keeps the product that we are serving to the highest quality standard possible
Why is it important to communicate with each other? How does it benefit the team?
Through communcation, we are able to clearly address issues and provide great service to our guests alongside being a fun, dependable person to work with. Communication is key to a successful shift.
Why is it important to wear gloves?
To reduce to the transfer of bacteria and microorganisms from our skin to the food and to practice safe food handling