SOP Savvy
What does SOP stand for?
Standard Operating Procedure
What office manages the eSupplier Portal?
Auditor Controller’s Office (ACO)
What form is used for the TrustLine Registry application?
TLR 9163G
What system replaced the TrustLine Web-Based Application (TWA)?
Guardian
What must exist before DPSS can issue payment to a provider?
An established Vendor ID
Name one location where Child Care SOPs can be found.
Policy & Forms SharePoint or SSPDS SharePoint
What is required before DPSS can issue payment?
A provider must have a Vendor ID in PeopleSoft
How many days does a TrustLine provider have to complete their application?
7 calendar days from notification
What must staff do after completing Live Scan?
Enter data and scan TLR 9163G into Guardian
Who issues the Vendor ID number?
Auditor Controller’s Office (ACO)
Which DM requires use of the Child Care SOPs?
DM 2024-028
What form provides the provider’s Tax ID information?
W-9
How often must the TL 100 be sent if the provider hasn’t cleared?
Every 30 days (30, 60, 90, 120)
Who serves as the Single Point of Contact (SPOC) for Guardian in Riverside County?
Program Technology Unit
What is the name of the form to review during intake for ACO process awareness?
DPSS 4619A or 4619B
True or False: The SOPs replaced all other child care policies.
False — all existing policies remain unchanged
Where can providers register for their Vendor ID?
Through the eSupplier Portal
What is the maximum time a provider has to become TrustLine registered before reimbursements stop?
120 days
What is the “At-a-Glance Dashboard” used for?
To monitor application statuses and required actions
What should staff verify before submitting W-9s?
The provider’s email address is correct on DPSS 3007A/B
Name one type of Child Care SOP.
(Fiscal, Imaging, LiveScan/TrustLine/Guardian, Referrals & Applications, Reimbursement Process, Preventative Fraud Home Call Referral)
What report lists provider registration status updates?
eSupplier Registration Status Report
Who updates TrustLine statuses in CalSAWS after clearance?
DART (Data and Reporting Team)
What must you never select for an eligible provider in Guardian?
“Disassociate from Roster”
Who should staff contact if a provider is approved in the eSupplier report?
Email CPU with “CHILD CARE PROVIDER REGISTRATION APPROVED” in subject line