SOP Savvy
What does SOP stand for?
Standard Operating Procedure
What office manages the eSupplier Portal?
Auditor Controller’s Office (ACO)
What form is used for the TrustLine Registry application?
TLR 9163G
What system replaced the TrustLine Web-Based Application (TWA)?
Guardian
How many days does a provider have to make corrections or provide missing information on a TLR 9163G?
30 Calendar Days
Name one location where Child Care SOPs can be found.
Charts & Tools/User Guides or SSPDS SharePoint
Providers must register with the ACO to obtain what, before DPSS can issue payment?
A provider must have a Vendor ID in PeopleSoft
How many days does a TrustLine provider have to complete their application?
7 calendar days from notification
What must livescan staff do after submitting and electronic application?
Upload a copy of the TLR 9163G into Guardian and answer the disclosure questions on behalf of the trustline applicant.
Who issues the Vendor ID number?
Auditor Controller’s Office (ACO)
Which DM requires use of the Child Care SOPs?
DM 2024-028
What form provides the provider’s Tax ID information?
W-9
How often must the TL 100 be sent if the provider hasn’t cleared?
Every 30 days (30, 60, 90, 120)
Who serves as the Single Point of Contact (SPOC) for Guardian in Riverside County?
Program Technology Unit
What forms must be reviewed at intake and there importance reiterated, when indicated?
DPSS 4619A or 4619B
True or False: The SOPs replaced all other child care policies.
False — all existing policies remain unchanged
Where can providers register for their Vendor ID?
On the eSupplier Portal through ACO
What is the maximum time a provider has to become TrustLine registered before reimbursements stop?
120 days
How often should you be checking Guardian for status updates?
Weekly
What should staff verify on the DPSS 3007A/B before submitting W-9s?
The provider’s email address is correct.
Name one type of Child Care SOP.
(Fiscal, Imaging, LiveScan/TrustLine/Guardian, Referrals & Applications, Reimbursement Process, Preventative Fraud Home Call Referral)
What report lists provider registration status updates?
eSupplier Registration Status Report
Who updates TrustLine statuses in CalSAWS after clearance?
DART (Data and Reporting Team)
What must you never select for an eligible provider in Guardian?
“Disassociate from Roster”
List the four acceptable forms of identification for a trustline required provider to complete livescan.
•California Driver’s License
•California ID Card
•Permanent Resident Card, or
•a numbered picture ID or Driver’s License issued from a state other than California, if the provider resides out of state.