Welcome & Orientation
What is the name of the shelter this handbook was created for?
Loma Alta
What time does the daily schedule typically begin?
6:00 a.m. / 6:30 a.m.
True or False: Youth have the right to be free from abuse and neglect.
True
What is one basic hygiene expectation for youth?
showering daily
What should a youth do if they want to report a concern?
fill out a grievance form
Name one reason the handbook is given to each youth.
help them understand the shelter rules and what to expect
Name one type of recreational activity youth can participate in.
sports, art, or games
What language is information provided in for youth?
their preferred language
What happens when a youth breaks a minor rule?
a verbal reminder or loss of privilege
Who can assist a youth in writing a grievance?
a staff member
What staff members help new youth adjust during orientation?
Youth Care Workers and Case Managers
What are youth expected to do during quiet time?
rest, read, or engage in a quiet activity
ame one right youth has regarding medical care.
the right to receive medical attention when needed
True or False: Youth are allowed to fight if they are defending themselves.
False
Where are grievance boxes typically located?
common areas
What document do youth sign after receiving the handbook?
Acknowledgment form
How many meals are provided each day?
three meals
Who can youth speak with if they feel unsafe or mistreated?
a Case Manager or Supervisor
What is one expectation regarding personal belongings?
they must be kept neat and not shared
True or False: Grievances can be submitted anonymously.
True
What is one thing explained during the intake process?
youth's rights, daily schedule, or personal hygiene expectations
What is one privilege that can be earned through positive behavior?
extra recreational time or special activities
What is the name of the federal office that protects children’s rights in care?
ORR (Office of Refugee Resettlement)
What behavior is considered a major violation?
fighting, running away, or stealing
What happens after a grievance is submitted?
it is reviewed and addressed by leadership