Specialty Rules
How long does a mm needs to wait to make an update after create the account?
30 days
What information do we need to request for Partial Verification?
Full name and recent transaction
What is the Chime email?
Support@chime.com
How can a mm have a Credit Builder account?
By receiving a DD over $200 in the last 365 days and enrolling in the Chime App
Time frame for ACH transfers initiated in Chime App
3-5 Business days
How long do we need to wait to make an update for a different piece of information?
5 Days
What information we need to ask for a full verification?
Full name, last 4 digits of the SSN, DOB, recent transaction
What is the time frame when a mm send us an email?
24-48 hrs
By transferring money from the Spending account to the Credit Builder account
ACH Transfers initiated in external bank account
1-3 Business days
How long do we need to wait to make an update the same piece of information?
30 days
What are the transactions that we are not able to use for verification?
Declined
ATM fee
Spotme Tip
Credit Builder Transactions
DD
Adjustments
What information the mm needs to send an email to request an update?
Picture of current ID with the 4 corners of the ID
Last 4 digits SSN
The info that needs to be changed
What kind of transactions can the mm do with the Credit Builder card?
Everything but ATM withdraw and cash deposit
Time frame for transfers from a Third Party Service
1-3 Business days
What piece of information does a mm needs to provide on the call for us to be able to make an update?
Recent transaction in the verification process?
What are the transaction rules for verification?
Transaction made less 90 days ago
Transaction with +$5/-$5 range
MM needs to provide Merchant name and Amount
What information does a member needs to send if the new phone number its already in another chime account?
Picture of current ID with the 4 corners of the ID
Last 4 digits SSN
Proof of ownership-Phone bill dated within the last 30 days under the mm name
How does the Credit Builder card works?
The money that the mm transfer to the Credit Builder Account is the limit that they have to use with the card and the money goes to the Secured account
What is the process for ATM non-dispense?
Edu the mm to wait for the transaction to settle to receive the money back on the account
What pieces of information can we update over the phone?
Email, phone number and physical and shipping address.
What information do we need to request to verify a Suspended or Closed account?
Full name, last 4 digits of the SSN, DOB, Email and Physical Address
How can a mm update the Name/SSN/DOB on the account?
Send an email with:
Picture of current ID with the 4 corners of the ID
Last 4 digits SSN
The info that needs to be changed and docs if its needed (name update)
How does the Autopay option works?
The option is to automatically make the card payment for the Credit Builder card with the money on the Secured Account
What is the process for ATM Partial-dispense?
Edu the mm to wait for the transaction to settle for the correct amount, they receive the balance back on the account