Chargeback
Michelle is disputing a transaction with Amazon.com and she is claiming that she should only be charged for $15.00. However, she was charged for $20.00. Identify the chargeback code to be used.
Incorrect Amount | Dispute Condition 12.5
What part in Attachment tab in Inspector we are utilizing in uploading the representment document?
Evidence
The CH is disputing for a transaction with Amazon for $14.99. What is the tool that we are cross-referencing to check if the transaction has settled?
Galileo - Account Info
Filomina filed CB and after 30 days, she received no response. What is the resolution of the claim?
CB WON/ERROR FOUND
The cardholder cancelled the transaction with Shopify.com. However, she did not receive a credit voucher or credit slip nor was promised a credit by the merchant. If you are to initiate CB, what code should you use?
13.7 Cancelled Merchandise/Services
What feature in Inspector that we are using in adding Notations?
Notepad
known as Initial Customer Contact Date (ICC) is when the Chime Member notified us of an error by telling us the merchant name, amount, transaction date, and the error/possible error that occurred via Phone, Email or Chat. This is when the Reg E clock starts.
ICC or Verbal Notification Date
Christ received a representment from the merchant and the document is valid. No PVC issued. What action or resolution for this case?
Deny the case/ No Error Found
Cynthia received a representment document. However, the document is invalid and there's still an option for her to do Pre-Arbitration. What should Cynthia do?
Initiate Pre arb
No, CH is already eligible
TRUE OR FALSE:
45 Calendar Days for Domestic ATM Transactions, Card to Card Transfers, and ACH Transactions 90 Business Days for International ATM Transactions and POS Transactions
FALSE
Albert tracked the CB filed in the Visa Network and the status says: 100% Acquirer Liability. What should the analyst do if no credit was issued?
Issue final credit
This question is connected to the Q#4. Cynthia initiated pre-arbitration in the network. After 30 days, she received no response from the merchant. And there's a PVC issued. Cynthia reversed the PVC and finalized the claim as No Error Found. Was the claim resolved correctly? TRUE or FALSE
FALSE
This is a feature in Inspector wherein you can have a look on what transpired on the claim or what actions have been taken by the previous analyst.
Activity Log
TRUE OR FALSE:
For Chime, any claim where the total disputed amount is less than or equal to $50.00.
TRUE
Rob is working on a case 123456 wherein the CH is disputing for a Credit Not Posted dispute. He received representment from Google play. What information should he verify?
Proof of cancellation and refund policy
What should be the correct workaround on the scenario?
Cynthia should've finalized the PVC and resolve the claim as Error Found
Lorie called in stating that her card was double charged for $17.99. She was also able to chat or communicate with regard to her dispute. Is Lorie eligible for PVC even though she did not submit a written dispute letter or dispute form?
YES, the analyst should print the ticket in Zendesk and upload the pdf file in Inspector.
Ja is disputing an amount charged to her account. This transaction was for $20.99 with PLAYSTATION NETWORK dated March 16, 2020. Ja is claiming that she cancelled this transaction. The analyst already did her initial investigation. No claim cancellation. No merchant credit. Merchant belongs to DNC list. What action should be done next?
Write off the claim.
Ramona is working on Non - receipt of merchandise. However, the representment is invalid. In initiating pre arbitration, what should be the comment/response in the network?
Please provide additional documents stating the merchandise was delivered.