QUALITY
This certificate is recertified every 2 years to the date
What is CPR
A DSP that does not take an individual's behaviors personally and still cares for them
What is looking beyond and behind the behavior.
Help Desk, UKG, a message from the CEO and other updates.
What is the The Hub
I love how you did this, awesome job team... where are these celebratory shoutouts housed?
What is Chimes Cheer?
Staff can get tuition help so they can keep learning and growing
What is the tuition reimbursement program
Written clearly, factually, and on time, this tells the true story of a shift: who, what, and when. If it's not written, it never happened
What is Documentation
This Mandt technique uses three trained people to safely assist a person who has ended up on the floor.
What is a three-person chair assist
At shift change, outgoing staff share updates, incidents, and what to watch for next. This conversation has a name.
What is the handoff
They are in charge of game days, parades, blood drives and more
What is the fun committee
Staff can follow a clear path toward promotion instead of staying stuck in one role
What is What is a career track?
In this UKG system, also called Chimes Academy, a training gets marked complete and the certificate is loaded here
What is document manager
A person is escalating and voices are getting louder. Before any hands-on help, Care and Mandt both start here.
What is De-escalation
Camaraderie, lunch, pictures, updates, and training.
What is our team meeting?
We celebrate them in September, they enjoy great food, massages, car washes and more.
Who are DSP's
DSP's are paired with more seasoned DSP's to learn
What is the Mentorship Program
This is our floor for behavior at Chimes: ethics, privacy, and doing right by the people we serve.
What is the Code of Ethics and Conduct?
In a person's own home, you always do this at their door before you enter.
What is knock and wait to be invited in
DSPs, nurses, job coaches, teachers, and families all pulling for the same one person are this kind of team.
What is an interdisciplinary team
This site offers discounts on shows, restaurants, and even cruises
What is Tickets and Work
A team member sees a problem, brings an idea, and helps fix it instead of waiting to be told
What is leading from any position?
Mandt, CPR, and LLAM are examples of these, and yours must stay current to do the work.
What are Certifications
Amount of time requested before calling out...we want to make sure no one gets stuck on shift.
What is 4 hours
Collaborate says you do this with a concern early, to the right person, instead of sitting on it.
What is speak up
Team community service that builds pride, you even get 16 hours of pay...with your supervisors permission of course
What is the Give Back Program?
Where current staff share their real experiences, and new hires start learning their positions and how Chimes works:
What is NEO