Chipotle Culture & Values
This Value reminds us to be transparent and take ownership of our restaurant performance.
What is Act with Integrity?
Before the first guest arrives, leaders must verify all items on this checklist to ensure the line is ready.
What is The Line Checklist?
Hot foods must always be held at or above this temperature.
What is 140 F
This Practice is a daily expectation for FSL to set expectations before the employees shift?
What is TIP (Talking into position)
This KPI measures how quickly guest are served during peak periods.
What is Throughput
Chipotles mission statement is built around this phrase that drives purpose in every restaurant.
What is Cultivating a Better world?
This daily procedure ensures portioning is consistent with Chipotles standards and guest are receiving what they pay for?
What is Portion testing?
This daily log verifies proper holding and cooling temperatures for all TCS foods.
What is the Temperature Log or HACCP Log?
When preparing a team member for promotion, this document outlines next steps and progress checkpoints.
What is spicehub Manager Dashboard?
Posting +1 schedule by this day ensures compliance and proper labor planning.
By Tuesday End of Day
This behavior means working Shoulder-to-Shoulder and setting the example for your team.
What is Leading by Example?
During Peak Salary manager should be stationed here to keep throughput, portioning, ringing and quality strong.
What is Expo
When a team member reports symptoms of vomiting or diarrhea, this procedure must be followed immediately. "Give full Proces"
What is Send employee home, Report on the Now App (Illness report), Report to Field Leader?
This leadership Habit ensures that every team member receives consistent feedback over time - not just when something goes wrong.
What is ONE: ONE Coaching
This procedure done twice monthly prevents discrepancies and theft by verifying deposit totals.
What is Cash Audits?
This value means investing in people's growth and helping them reach their next role.
What is The Movement is Real?
During Lunch & Dinner rush, What are 3 signs your team is executing operational excellence.
Great communication, clean station, fast service, accurate portions, Tool adherence.
What chemical is used when cleaning Hard surfaces and how many times is it supposed to be used daily?
What is PURE
When preparing someone for promotion, the leader should provide this type of feedback to support growth and development.
What is Constructive Feedback
This metric combines sales, food, Labor, and other KPIs to reflect overall restaurant efficiency.
What is Operational Scorecard
When a mistake happens, strong leaders use this approach to handle it without blame.
What is Own it --> Fix it --> Learn from it?
What does "own your four walls" mean for operational excellence?
Take responsibility for everything inside your restaurant - Standards, people, Results
If a restaurant experiences a power outage, SSR will ask the leader to track what 4 items to protect food safety.
What is Internal Walk-In temperature, Chicken temperature, Steak temperature, Queso Temperature?
What's one behavior that defies a culture of accountability.
Taking Ownership - and correction issues without being asked
You are coaching you Apprentice on the PNL. What is the formula for Pass Through
Pass Through = (Change in Profit / Change of Sales) x 100