Overdraft/NSF
How many NSF fees can commerce charge per day?
7
$0.00. New accounts have a 60 day grace period on all fees and balance requirements.
What does SCV mean?
Single Customer View
True/False:
A customer needs to sign a new signature card when they legally change their name?
A customer comes in to make a deposit. They have two accounts. One has been overdrawn for 55 days. They want it placed in the positive account. You advise them about the other account and they say they aren't going to pay it back. Can you take the money and put it in the overdrawn account anyways?
No. This is done through a specific department and they ensure certain steps are taken before this occurs. There are also certain types of funds that we can not touch (protected assets.) However should something like this occur please notify management or deposit operations for reference.
We do not charge an overdraft fee if the account is overdrawn by how much?
$1.00
0. With a custodian available we can open an account for someone literally born today as long as they have the proper documentation.
When opening in account in branch connections what must you ensure you are doing when typing their name?
ALL CAPS
Is it possible to let someone in a SDB that isn't actually a signer on the contract?
Yes. An existing signer can appoint a deputy on their box. The deputy has full access just like the signer but their power is revoked if the signer passes. They deputy still needs to provide a signature but they are not tied to the bank/contract.
With review the short answer is YES!
Sometimes we will have non-resident aliens and resident aliens. Most countries have different systems in place different from ours.
Surprise Bonus: Can you explain the difference between the two? 200 points.
When are NSF/OD fees charged to a customers account?
What is the minimum to open a Commerce Free Checking account?
$25.00.
Bonus question for 200 points: Can you instant issue a debit card for a new client?
Someone calls and asks for their SDB billing information but you it shows 01/01/1900.
Reach out to group ops and they will get the information.
A non-customer (not in our system) calls and notifies us that one of our customers has passed away. Can we tell them if they held an account here?
Bonus for 200 points: What do you do when we are notified of a customer death?
1. No. Unfortunately we can't even insinuate if they do or not regardless of the circumstance. Advise them to visit a local branch and speak to a manager.
2. Gather any information you can and input the "deceased customer notification form" found on the source.
Can you merge just a portion of a credit card into another credit line?
No. If a merge is requested they will not do partial amounts.
When can a customer make a deposit to an overdrawn account to avoid any OD/NSF fees?
Same day before 7PM
How long does a stop payment stay in effect for?
Indefinitely unless the customer requests to remove it.
Customers showing a past due amount as of 01/14/2022 will have there annual fee waived until next year.
True or False
True. Due to CBA conversion we are waiving that fee. However if they attempt to make a payment we can still accept it.
Can you change a customers paperless statements to paper statements if they request it?
Yes. Through Appian. However you can not enroll them in paperless. They must do so in OLB.
Is there a way to verify a IRS/US Treasury check?
Yes. They have created a website that will allow you to verify a specific check. Although this should not act as a waiver for new account holders or repeat overdraft customers. Due to an increase in fraudulent checks around this time of year it will help deter those.
1. Do you need to complete a form to refund an overdraft item to an account?
2. Do you use TCS to refund a fee?
1. Yes. You must complete the OD/NSF Fee Refund Request form found on the source.
2. We no longer do so in TCS. We must complete the form and add a note to the CIA profile.
A customer calls and wants you to email them a copy of their statement. Can you?
Yes. As long as you adhere to the secure messaging rules in place. (Encrypt before sending)
Once an account is closed we can re-open it.
No. Once an account is closed a new account should be opened in its stead regardless of the circumstances.
True/False:
Only a manager can accept IRA contributions from customers.
False.
Any personal banker can do this, however some accounts have restrictions and there are also contribution limits each year based on their annual income.
Suzie Smith calls in and asks to get her balance. You have her confirm her SSN/Account number/MMN. Her sister is also on the account and is listed as REP PAYEE in the titling. Can you help Suzie?
NO.
Only the designated REP PAYEE can request information or make transactions on an account.