Christmas Dispatch Jeopardy

Christmas

100

What was the first song played in space?

Jingle Bells 

200

What area is santas zip code?

Canada 

300

Tinsel was origionally made from what?

Real silver 

400

Who invented Christmas Lights?

Thomas Edison

500

How many lights adorn the Rockafeller Christmas Tree?

25K

Oracle

100

What do you use to add store information?

Contact and Store #

200

Where do you pull tickets to work?

My inbox

300

How many tickets a day is average to be worked?

47

400

How many tickets are required a hour for OT?

15

500

How to escalate to techpod?

Change disposition to moved to another q.

Change Q to techpod, leave status unresolved.

Angry callers

100

After attempting de-escalation what do you do?

Send to ACE

200

With Threat of media how do we process?(Customer has lawyer on line)

You must tell the customer you can no longer speak with them about the issue if they have already contacted a lawyer. Tell them their lawyer must contact our Legal Hotline.

300

Steps to calm a driver?

• Summarize what the customer is saying to ensure that you understand the situation.
  • "What I hear you saying is (summarize the situation). Is that correct?"
• Empathize without criticizing or complaining about the company or team involved.
• Take accountability and apologize if the company is at fault. 
• Offer the customer options so they feel like they are a part of the solution.
• Be professional.

400

Driver calls and has been deactivated by store what do you do?

Document and send to TL.

500

Do I add cuss words in oracle?

Do not write out the exact (word-for-word) abusive/obscene/vulgar language or racial, ethnic, or gender slurs you may hear from a customer in your notes.
Example note: Customer used abusive language. 

Random

100

What was the first capital of ancient Egypt?

Memphis

200

What random this character and his grandfather travel the universe causing havoc?

Rick and Morty

300

What is the highest grossing film of all time(Animated)

The Lion King 

400

What was the name of the stele that led to the deciphering of Egyptian hieroglyphics?

Rosetta Stone

500

What are three consecutive strikes in bowling called?

A Turkey- Google it.

Delivery

100

How is Acceptance rate calculated?

40(example)/50 x 100 = 90%.

200

Name 1 State that doesnt have spark drivers?

HI, AK,More...

300

What are the code levels for a driver?

Green Orange and Red

https://drive4spark.walmart.com/My%20Metrics

400

Where can a spark driver find how metrics are calculated?

Us-OR Spark Website.  

How are the metrics calculated?  

Metrics are calculated based on your 50 most recent trips, or trips completed during the last three months, whichever is shorter. (Remember that metrics will be visible after 10 completed trips.) This means that your metrics will be refreshed daily and will change over time as you continue driving for Spark Driver.

500

Must you go through a car check before driving?

Yes