KPI
What is our AHT KPI?
260 seconds
'Being in the Black' and 'being in the Red' are part of what continuum?
Mindset
Where do you find the ATL script?
Knowledge base
What is our internal IT phone number?
132131
What day is Dec 25 2020?
Friday/Christmas
85% is the target for which KPI?
QA
What template would you use as a 'Positive 1st Response' in a 'no' situation?
Template 1>2>3
What is our call greeting?
'Thank you for calling customer service this is _________.'
What does the 'E' stand for in our Shared Values?
Empowerment
How many reindeer does Santa have?
9
Which KPI requires you to achieve 90%?
ADH
Glad>Sure>Sorry is used in which circumstances?
Complaints & Criticism
What is the function 8-5 used for in TEAM?
Look up suburb information
What is the name of the program available to all employees in times of need?
EAP
Who makes the toys in Santa's workshop?
Elves
How are our KPI's measured?
On a MTD basis
The middle circle of the 'Responsibility and Choice Circles' represents what?
CAN control
CAN DO focus
Where can you find B notes?
93-1-3 'B'
Under Bookin notes in Service Cloud
What event did we complete in our huddles in Aug this year?
Safety Time 2020
What to couples traditionally kiss under at Christmas?
Mistletoe