Job Roles
Customer Service
Random
Job Roles Unscramble
Christmas Unscramble
100
This person job is to place customer items into a _______ so they are able to carry it home safely
Bag! Gift Bag/wrapper!
We should always ask customers if they would like a gift bag or wrapping for their purchases! This way customers can carry their items homes safely and it's all ready to give to someone as a gift!
100
Customer Service means being really mean and rude to customers
TRUE or FALSE
FALSE
Customer service is all about being polite, friendly and professional when interacting with customers. Customer service is the service a company, business or organization provides to assist customers when purchasing goods and services.
100
All of the items we sell at our market are brand new.
TRUE or FALSE
FALSE
Most of the items sold at our Christmas market are donated and second-hand items. This means our items are lower in price and more affordable for people to purchase.
100
EICHARS
CASHIER
100
DNYCA NCAE
CANDY CANE
200
This persons job is to write a nice message to our customers after they have shopped at our market.
Thank You Card Writer!
200
A customer thanks you for helping them. You should reply with this polite phrase.
"You're Welcome"
You say "you're welcome" to politely acknowledge someone's "thank you" and to show that you were happy to help.
200
All of the items sold at our market should have a price sticker or price sign
TRUE or FALSE
TRUE
All of our items should be priced so customers know the amount they are needing to pay and if it fits within their own budget!
200
TFGI PRAPWER
GIFT WRAPPER
200
NGKSOTIC
STOCKING
300
This person handles the money and gives the customer their change.
Cashier!
300
When a customer walks up to the cashier to buy something, the cashier should...
A) Ignore them
B) Make Eye contact and say Hello
C) Roll your eyes
B) Make Eye contact and say Hello
It is very important we make eye contact with our customers and say hello to them! Doing this is an example of good customer service, being welcoming, polite and professional.
300
The most expensive item sold at our Market is ...
A) $100
B) $20
C) $10
C) $10
The most expensive item we are selling at our market is an unopened Venom Lego set that was so kindly donated by Mikhela!
300
DCRA IWTRER
CARD WRITER
300
REDNIERE
REINDEER
400
This job involves singing holiday songs as a group!
Christmas Carolling
400
If a customer accidentally breaks a glass candle at our Christmas Market, what should we do...
A) Clean it up by yourself
B) Get upset with the customer
C) Reassure the customer that it's okay and let your teachers know so they can call maintenance to help clean it up safely
C) Reassure the customer that it's okay and let your teachers know so they can call maintenance to help clean it up safely
It is really important to know that accidents happen sometimes and that we should never get upset with our customers.We should NEVER touch broken glass because it is very sharp and can hurt us badly. We should always remain calm and notify the teachers if you need any help with a situation at our market.
400
What are the dates of our Christmas Market?
A) November 28th & December 1st
B) December 12th & December 14th
C) December 19th & December 25th
B) December 12th & December 14th
The dates of our Christmas market this year are Friday December 12th from 1-2pm and Sunday December 14th from 10am-2pm!
400
DOFO PHRELE
FOOD HELPER
400
NSAWONM
SNOWMAN
500
This Person should have clean hands and wear gloves when handing out edible goods to our Christmas Market customers
Food Handler/Helper
500
At the market, we should stand with our arms crossed and heads down to look approachable
TRUE or FALSE
FALSE
we should always have our heads raised and stand up tall with our arms down by our sides to look approachable and welcoming! This is an example of good customer service.
500
Where is our Christmas set up this year?
A) The cafeteria
B) The Courtyard
C) The Front Lobby
C) The Front Lobby
This year our market is set up in the front lobby because it is easily accessible and will attract the most customers!
500
ZNRARIOGE
ORGANIZER
500
DANGRGIEBRE
GINGERBREAD
600
This job role helps get rid of extra mess at our market and helps keep our table organized!
A Cleaner/Organizer!
It is important to keep our market looking GOOD! Having our market table looking clean and organized is shows professionalism and will be more enticing for customers (approachable).
600
There is a long line of customers waiting to pay and the cashier is busy calculating the change for a customer. The cashier should...
A) Rush
B) Take your time and be patient
C) Forget to give the customer change and start helping the next customer
B) Take your time and be patient
It is very important to take your time and be patient when figuring out the customers change. By being patient, it avoids making mistakes and helps to keep a calm, friendly environment.
600
Why Do We Do The Christmas Market?
A) To Make Lots Of Money
B) To Compete With The Kiosk
C) To have fun & Gain Job Skills Experience
C) To have fun & Gain Job Skills Experience
600
SAIMHRCTS LROLCANIG
CHRISTMAS CAROLLING
600
RNNMOATNES
ORNAMENTS