Amenities
What membership allows guest privileges?
MORE MEMBERSHIP
What are the 3 tiers of memberships at Chuze?
Basic, Premium, More
What is the age range for KC?
6 months - 12 years
Name the 3 C's.
Culture, Cleanliness, Customer Service
What color and manufacturer is Kavon's car?
GREEN HONDA ACCORD
What is the length of the pool?
25 METERS
How many days before their billing date do we encourage members to come in when changing anything that has to do with billing?
10 DAYS
Can a 3-5 month old child come into KC?
Yes, ONLY if they are able to have proper neck/head control. Must be checked by KCM.
What is the Chuze Motto that we present to members and prospects?
Less attitude, more fitness
What is the name of our Sacramento Co-working space?
CAPSITY
How hot does the sauna get?
140 DEGREES
Name the steps taken when cleaning a piece of equipment.
1. DUST
2. WIPE DOWN WITH SOAPY WATER
3. SANITIZE TOUCH POINTS WITH VIREX
Scenario! Mom checks in little Billy into Kids club and proceeds to work out with Dad at Chuze. When they finish, Dad comes in to check out Billy from kids club. Is this allowed? Why or why not?
Name some ways to build culture among members.
Learning names, making genuine conversation, asking questions, questions of the day, compliments/hyping members up, hellos/goodbyes,
Where do we go for ANYTHING WE NEED??
BOSS MARKET!!!
82-83 DEGREES
What do we look for on a walkthrough?
Cleaning, Culture check, member interaction, gameplanning for the shift, replacing wipes, checking on machines for maintenance, re-racking
SCENARIO! Mom takes little Bobby to KC in florin for her morning workout. She gets her pump in and checks little Bobby out. Later on that day Dad needs to hit an arm day and goes to Citrus Heights for his workout. Can he check in Bobby to KC again at Citrus Heights?
NO. KC ONLY ALLOWS ONE CHECK IN PER DAY PER KID REGARDLESS OF CLUB.
What is MVC and MOM?
Most Valuable Chuzer, Member of the Month
What does Ralph do for his football team?
OFFENSIVE COORDINATOR
What makes Team Training different than Group X?
Team Training is personal training in a group setting that utilizes heart rate monitors. These HR monitors allow the trainer to personalize the workout for your fitness level. You cannot be more than 5 minutes late due to the nature of the class and the specific warm ups. It is 1/2 HIIT cardio and 1/2 weight training.
What are Chuze's GUIDElines?
G: Refrain from Grunting, swearing, dropping weights
U: Use lockers (day use lockers or locker room lockers)
I: be In proper gym attire
D: Do not provide or use outside personal training
E: have proper gym Etiquette (check in, wipe down equipment, re-rack weights, be respectful taking phone calls)
(More Membership Only): Remind them of guest privileges and access
Name some ways you can assure a parent that their child is safe when they sign up for Kids Club.
Every employee is background checked, strict check in/out rules are in place for safety, every employee is CPR/AED certified, no food or drink allowed, no smartphones or any type of camera is allowed, no adults other than KC staff is allowed in KC area.
What is the purpose of our monthly meetings?
This allows the team to all get on the same page for Club Updates, safety topics and anything new. It also allows us to build culture for our team, have fun. It lets everyone come together because not everyone will get a chance to interact during normal shifts.
Who is the superior Kyan/Kian?
KYAN MAROUFKHANI