Operations
What are the 4 C's
Cleanliness, Culture, Customer Service, Consistency
A member wants to purchase a Peanut Butter Cup with plant based substitute for both scoops, how much do we charge for the substitute?
$2.00 ($1 per scoop)
How much is the late fee for Kids Club?
$1 per minute per child
How far in advance are you able to reserve your TT/GX spot?
1 hour before class time
What solution is used to clean touch points plus tanning beds, HydroMassage beds/chairs, Lockers, and countertop surfaces?
Virex
What are 5 items that members can purchase with their Perkville Rewards?
Examples are, but not limited to:
-Energy drinks
-Smoothie
-A free month
-Water
-Hydromassage
-Earbuds
-Locks
-Workout Towel
-Tanning Goggles
How many ounces of milk/puree do you use if you create a smoothie with plant protein?
8oz.
What ages does Chuze accept in Kids Club?
6 Months -12 years, Consideration will be given for 3-5 months with great head control
How many minutes will Chuze allow someone to join a class late in the Team Training Studio?
No more than 5 minutes late
When going out and “spot checking” an area of the gym, you should...
Use soapy water and wipe down all touch points and apparent sweat marks
What are the additional steps to sign up a minor 13-15 years old?
13-15 minor waiver agreement pdf
13-15 additional responsible adults pdf (if needed)
Create “turns 16 on” alert for minor
Create “ok to bring in minor name” alert for ARA
What inventory/stocking method do we use?
FIFO
What are the morning/evening time limits for Kids Club?
2 hours in the morning
90 minutes in the evening
How many minutes will Chuze allow someone to join a class late in the GX Studio?
As late as they please
What do we mop the GX floor with?
Hot water
Premium members that signed up before this date have weekend guest privileges (fri, sat, sun).
05/20/2021
False, they are charged separately.
How often can Kids Club be used per day?
Once a day, per child
By what time does a member who reserved their spot on the app for GX/TT need to print their ticket in order to secure their spot in the class?
If you do not print your pass 5 minutes prior to class start time, your reservation will be cancelled and the spot reopened for waiting members.
To properly clean a blender in smoothie bar, we wash blender jar with soap, rinse, then sanitize for a minimum of how many seconds?
30 seconds
Now that we have two basic memberships, what options do More members in an installment have when downgrading to the basic membership?
Pay a $50 downgrade fee
Choose:
The $9.99 Basic membership and finish out the remainder of the commitment
The $15.99 Basic membership and become open, immediately
What are the steps for making skim milk?
Add 30 oz of water to blender Jar
Add (4) 50 cc scoops of Dry Organic Milk
Add 2 sheets of paper towel in between blender and blender lid
Pulse for 3 sec
Date the skim milk container
If a child has lice, when can they come back to Kids Club?
When 14 days have passed by or they have a doctor's note of clearance.
How many complimentary GX classes and TT sessions do basic members get?
2 comp GX
3 comp TT
If there is a scuff mark on the wall, we use this to clean it.
Rag with soapy water (NOT magic erasers because they will take off the paint)