Continuous Improvement
Document used to summarize a PI project
What is a RIP sheet?
HIP program implementation year
What is 2013?
A place for city employees to share knowledge and best practices
What is the [Continuous Improvement] Community of Practice?
Hand's on workflow exercise used during the Intro to CI training class
What is the Peanut Butter and Jelly Sandwich Factory?
DMAIC
What is Define-Measure-Improve-Analyze-Control
Application used to track PI projects
What is Contact Henderson?
HIP award for soft savings/intangible benefits
What is Tier 1 awards?
Employees who represent their department with continuous improvement
Who are CI Liaisons?
Process improvement methodology taught during the CI endorsement program training
What is DMAIC?
What is Henderson Innovation Program?
The group who should be trained and leading PI
Who are managers and supervisors?
HIP award for hard savings/tangible benefits
What is Tier 2 awards?
Share knowledge and best practices
What is the primary goal of the CI COP?
Number of classes required for the city's CI endorsement program
What is 4?
OPI
What is the Office of Performance & Innovation?
City's annual $ target for PI and Innovation projects
What is $1 million?
Office which oversees and manages the HIP program
Who is OPI?
Brainstorming activity to generate questions rather than ideas
What is Question Storming?
What we use to monitor a project's results
What are measures?
SWAE
What is the Southwest Alliance for Excellence?
A framework for empowering our organization to reach its goals, improve results, and become more competitive
What is the Baldrige Excellence Framework?
Maximum HIP award amount to employees
What is $5,000?
Average rate of active department participation in CI projects
What is 81%?
3rd party certification focused on process improvement and problem solving
What is Lean Six Sigma [green belt, black belt]?
OFI
What is Opportunity For Improvment?