Pre, during, and after call steps
What information do you use to check for potential household members?
Address and/or last name
Who unassign the CI from a case file as temporary owner of case?
Themselves
When trigger CSS Referral Hub within record it should be set as what?
Pending
True or false:
You should always send the share my contacts link even if they decline it.
False
When using the "Identify Duplicate Patient" tool what patient information do you use?
combination of last name, DOB, phone number, or ZIP Code
True or false:
If a case in Fulton County does not meet the criteria for isolation release on day 5 you extend their isolation?
True
As of 1/6/22 we are able to extend one day at a time (for worsening symptoms) up until day 10 in Fulton. IF worsening symptoms still remain on day 10, send over to LHD.
When should the CSS Referral form be submitted?
Once you have submitted the CommCare record
Prior to calling you should?
Read ALL previous notes from CIs/CSS/LHD.
After CT Assist gives no valid results how do you refer a case with an invalid number to Lexis Nexis?
Marking case as invalid number
Who should be the primary (permanent) owner of Schoharie county cases?
Devin Kilpatrick
How many referrals should one household have?
One per household
Ask permission to speak with parent/guardian
Where do you post any student/faculty/staff cases and for potential clusters?
Channel on teams
If a case in Fulton county does not meet the criteria for isolation release on day 5 who does it get permanently reassign to?
Sarah Simmons
You should submit a CSS Referral if you feel the person needs help but doesn't want help.
No, Please be sure they need and want help by asking them.
What form should you utilize following every case initial interview?
CI Interview - LHD Notification Form
What information do you use to verify a cases identity?
Any information available on file, specifically name, DOB or address
Who should always be the primary (permanent) owner of a case file? (excluding schoharie county)
KENNETH IACOVISSI
Where do you find the CSS Referral form to submit?
Franken form
What form should be used for case daily follow up?
Case Daily Follow-up Form