Verint
VACA
What is Vacation
FFU
What is First attempt Follow up
LOL
What is Laughing out Loud
CIBC
Canadian Imperial Bank of Commerce
CX
What is Client
ILLP
What is Ill, Paid
ROS
What is Renewal Offer Sent
OMG
What is Oh My Goodness (will also accept Gosh/God)
MRO
What is Mortgage Renewals Office
SW
What is Spoke With
PDCY
What is Personal Day, Current year
NAA
What is No answer, Not available
FR
What is For Real?
GPS
What is Goals, Performance & Success
ERA/RA
What is Early Renewal Agreement / Renewal Agreement
What is Absent, Unpaid
REM
What is No Big Deal
KPI
Key Performance Indicator
OBC
OTUA
What is Unauthorized Overtime
NIP
What is Not Interested, Paid out
LMK
What is Let Me Know
DAILY DOUBLE - BONUS QUESTION
3 applications we make notes
What are CRM, eCRM, & Plexus (will also accept excalibur/ AS05)
STC
What is Subject to Change