CIBC Jeopardy

TS2 Screens

100

This screen can be used to check a BT's expiry date and to verify Purchase / Cash / Promotional Balances on the account

ITCH

200

If a client forgets their PIN overseas, you might use these two screens to send them a new card and PIN

RCRD & RPIN

300

This screen can be used to check declined transactions that no long appear on ICAU

IFRD

400

When you explode a pending transaction on ICAU you get this screen with transaction details. 

IIAU

500

This screen is used to create Pace It plans

MATT

Procedures: Step by Step

100

2. On the ICAU screen, copy the expiration date (for example "04/05") from the Exp field, and press F2.

You get the WAUT screen.

Authorizations: Referrals — Subsequent Transaction Processing on TS2

200

3. In the CHK1 Account Number field, type 666 666 664 and then press Enter.

Process a Promotional BT Offer as a Funds Transfer on TS2

300

1. Complete the Credit Referral Template.
2. In the Action Required field, type the actions required and any additional comments.

Refer to Credit Services

400

2. Use the Points Calculator to confirm if the client has enough points to pay for the full amount.

Aventura Shop With Points Campaign Exception Process

500

10. Type MATT in the TransID field and press Enter.
You get the Maintain Account Term Transfer screen.

11. Type 3 in the Term Transfer to Indicator field.

CIBC Pace It (Installment Plans): Customer Solutions Manager (CSM) Procedures

Products

100

The KC page for this card describes the target Audience as clients who don't pay off monthly charges in full. 

Select Visa Card

200

This card is the only one that gives access to the Maple Leaf Lounge.

Aeroplan Visa Infinite Privilege

300

This Business Plus card has the lowest Annual Fee

Corporate Classic Plus

400

If a client wants to opt out of contactless payments you will need to make sure they have one of these two cards first. 

Dividend Classic (4505) and Aventura Infinite

500

This card offers clients interest rates as low as 1.5% above prime. 

Bizline Visa

Programs

100

This program can be used to check declines that don't show up anywhere else, and has a bypass feature to help you put them through

Cardinal

200

This program is used to flag fraudulent transactions, though it is also useful for looking into declined ones. 

PRM

300

"Resolved - Cardholder Liable" is a common resolution you may see for cases on this program

CRS

400

If a client gives you an 8-digit numerical case number, you would use this program to look it up. 

ECRM

500

If this program lights up purple, you should transfer the caller to ITR right away.

Voice Verification Tool