Who Am I
My specialty is interacting with customers to set up jobs and answer basic questions about their concerns.
What is Customer Service
I want to speak to your manager!
Who is case management
I approved your vacation and have updated your schedule.
Who is Workforce management
QA
What is Quality Assurance
Research comparable replacements and repair parts.
Who is TSS
I take reports from technicians and then make claim decisions.
What is Authorizations
Help! My water heater is not heating!
Who is Customer Service
Don't call us, We'll call you. I see that your warranty is about to expire. Can I sign you up for another year?
What is Direct to Consumer
Work with real estate agents to enroll customers when they buy a new home.
Who is HMS Enrollment
I process payments to Cinch customers, service partners, and employees.
What is Accounts Payable
I have a Sears Whole Home warranty and want to add coverage for a swimming pool.
Who is Third Party Enrollment
I signed up 16 service provider to begin working in the Cinch Service Provider Network last week!
Who is SNAD Enhancement
TSS
What is Technical Support Services
Who is Purchasing Operations
What is third party retention
My name is Joe from Joe's Plumbing. I got a report to give you.
Who is Authorizations
Trending! This week, I helped my team successfully resolve two Facebook complaints, four Twitter complaints, and a BBB complaint.
Who is Escalations-Customer Insight
CCG
What is Cross Country Group
Liaison between Cinch Operations and specialty clients who review BBB claims, HMS inspection reports, and support the Legal Department
Who are Claims Specialists
Do the right thing! I monitor and evaluate calls from agents. Then I provide coaching to make sure agents continue to progress and meet all guidelines.
I'm DONE! I want to cancel my policy!
Who is third party retention.
Mail Call! I have received your letter and am reviewing your paid invoice. Once a decision is made, I will call you to let you know what our decision is.
Who is Support Services
BBB
Manage hundreds of service providers to make sure that our customers get the best service in their homes.
Who is SNAD Management.