Customer Service
The conversation you have with your customer each service
What are the seconds that count?
The book you should check before operating a Cintas vehicle
What is the DVIR book?
The mat that can hold the most amount of water
What is the xtraction mat?
The 5 smith keys
Get the big picture
Keep your eyes moving
Leave yourself an out
Make sure they see you
Empathize, Clarify, Isolate, Respond
5 things to look for during a pre trip
what is?
Windshield, horn, blower, safety triangles, etc
2 features of the active scraper
What is tracts for water to run off, level of scrapers, heavy. etc
Having a point of contact when entering or exiting vehicle or up and down stairs
what is 3poc?
The amount of time to first respond to a crf
How long is 24 hours?
The person who can make a defect in the dvir
Who is anyone??
How many is 9?
Signs of a heat stroke
The right time to renew a customer
Anytime!
add a product, change of name, anything to update paperwork
at least 3 fluids checked during pre/post trip
what is oil, windshield wiper fluid, brake, power steering fluid?
what is LJ and LN?
overview on how to properly soil separate dirty bulk
what is seperating types of towels, materials, etc..
Going above and beyond for the customer, under promising and over delivering, knowing the customer's buying motives, decision maker, quick response to customer requests/issues
WHAT IS CUSTOMER OBSESSION?
The lowest measurement of tread depth acceptable per DOT regulations
How deep is 4/32s?
Cintas safety observation program