Macros!
Name our leaking macros!
Sip Leaking Tips 1-2-3 + Chat version
When will our direct-to-consumer-labeled sips be all done?
Later January c:
You are receiving no calls while other teammates are getting calls on your assigned phone time, what would you do?
Inform your TL (Sign out restart your screen, and log back on) Please add to the System issue sheet if needed.
After your first offer and the customer asks to cancel their subscription we would?
Cancel the customer Subscription. c:
The biggest country in south America?
The biggest country in South America is Brazil
What Will be available soon and looking to finish by the end of the year, Information provided by a new macro?
Retail - Labeled Sips
Name all of our Sabrocita flavors!
Fresa (Strawberry)
Guanabana (SourSop)
Hibisco (Hibiscus)
Guayaba (Guava)
Dear Cirkul:
BBB encourages businesses to submit a response that will appear on your company's BBB Business Profile alongside the customer's review. Responding professionally to reviews shows all customers that you value their feedback.
If the customer review meets BBB reporting guidelines, it will post to your BBB Business Profile. Login to bbb.org/west-florida/login and click on My Reviews to respond to your Customer Review.
Kaitlyn!
When placing an order on hold, you would edit what?
Once on HOLD, please use customer field 1 and put your initials and hold like: JMHOLD /JESSHOLD.
What forest is the world's largest?
The Amazon Rainforest. For one, it produces 20% of the oxygen the entire world uses and is the world’s largest rainforest.
What is most recently updated macro provide link info?
The Review Macro! This should be used when a customer provides positive feedback.
If a customer’s points have expired and they are angry what can we do?
If the customer is angry, you can provide an offer for how much they have spent.
We are not able to add them back as the system automatically handles that.
Hi Cirkul, my name is Tony Bologna. I play pickleball and would like the opportunity to represent your brand at my games; I have added an attachment with my information. I look forward to speaking with you further.(We would assign this to who)
Julie- They would like sponsorship.
Customer sends a message stating the following: I love your product it helped me lose weight after all these years of struggling, I have also have my family hooked now too, Your customer service has been awesome. What would we do with this information?
Thank customer for their feedback, use the new review macro to add and post in slack Positive Reviews,
90% of the world's emeralds come from?
Colombia mines and produces almost 90% of emeralds to the global market. The emeralds found and produced in Columbia are over 50 carats and cost a lot more than any diamond of the same size.
Missing Sip/ Wrong Item what macro should we use?
Use: Photo Request - Damaged and Missing Item
We would like a photo of items- then followed by a correct assessment of products and correct macro follow up i.e. Damaged- Crushed,PE
All macro offers are 2 Free Sips, however, you can still change it to 4 Sips or a $5 GC depending on the situation. Example Use: Sip Damaged_Disconnected
If an order isn't placed by 11:59 on the date posted what happens?
Their points expire!
Hi, I am Chet Ubetcha with your local news channel 7, I am interested in doing a segment on your company for local businesses that are thriving, Can you please point me to the correct person to run that by?
Holly!
$200-$250 Cancel Auto-ship offer?
$101 - $250 = account points expired. What would you offer?
Offer a $10 Discount Code/ Gift Card or a 22oz Plastic Bottle
$10 GC/ DC OR a Chill Sleeve
The driest desert in the world is located here:
Chile.The Atacama Desert is a desert plateau located on the Pacific coast of South America. Stretching over a 1,600 km strip of land west of the Andes Mountains, it covers an area of 105,000 km², which increases to 128,000 km² if the barren lower slopes of the Andes are included.
Name 5 macros that a cx representative cannot use?
Random Customer Sick
Donation Request Approval
Donation Request Denied
Order High Risk
Donation RQ Form
which flavor (s) contain Ginger Root Extract?
Answer: Inflow Strawberry Kiwi, Inflow Passion Fruit Dragon Fruit, Inflow Wild Berry, Inflow Blackberry, Inflow Watermelon, and Inflow White Cherry
I would like to know if your fruit punch contains strawberry because I am allergic.
TL for allergy & ingredients.
What are 2 Dos and Dont's each of cx info?
Don't say-
Cirkul is all natural. Cirkul is sugar-free, has zero calories, and no artificial colors.The all-natural flavors are derived from real fruit, teas, and coffees
Cirkul is Kosher. We're looking into other certifications at this time as well, but currently Kosher isn't something we're certified for. We thank you for sharing this feedback and this will help drive our efforts!
Cirkul is safe for Pregnant or breastfeeding women.Congrats! We'd recommend talking to your physician or healthcare provider about adding anything to your diet while pregnant or breastfeeding, but the ingredients in Cirkul Sips are recognized as safe for everyone.
Cirkul is safe for kids. Many kids love hydrating with us! However, we'd recommend talking to your healthcare provider about adding anything new to the diet.
Largest lake in south America?
Biggest Lake: Lake Titicaca (shared by Bolivia and Peru)