Chapter 8 (1)
Allows separate systems to communicate directly with each other
What is integration?
Connects the plans, methods, and tools aimed at integrating separate enterprise systems
What is enterprise application integration?
Translates information between disparate systems
What is middleware?
Integration of data from multiple sources which provides a unified view of all data
What is data integration?
Means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitiability
What is customer relationship management (CRM)?
Integration of a company's existing management information systems
What is application integration?
Provides enterprise-wide support and data access for a firm's operations and business processes
What are enterprise systems?
Management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
What is supply chain management (SCM)?
Process that builds layer by layer in an additive process
What is 3D printing?
Purchasing of goods and services to meet the needs of the supply chain
What is procurement?
Sends information entered into a given system automatically to all downstream systems and processes
What is forward integration?
Focuses on creating artificial intelligence devices that can move and react to sensory input
What is robotics?
Uses electronic tags and labels to identify objects wirelessly over short distances
What is RFID?
Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain
What is the bullwhip effect?
Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)
What is enterprise resource planning (ERP)?
Business-to-business (B2B) online purchases and sale of supplies and services
What is e-procurement?
Helps an organization identify its customers across applications
What are CRM reporting technologies?
Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
What is predictive dialing?
Use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources
What is e-integration?
Form of predictive analytics for marketing campaigns that attempts to identify markets or people who could be convinced to buy products
What is uplift modeling?
McDonald's asking customers if they would like to super-size their meals
What is up-selling?
Primary business benefits include sales forecasts, sales strategies, and marketing campaigns
What is CRM?
Where the customers' customer would be in a typical supply chain
What is downstream?
Two of the primary features of e-business components
What are e-procurement and e-logistics?
Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability
What is collaborative demand planning?