MESSAGES
BUTTONS
FIELDS
SEARCHES
LOOK ME UP
100
THESE CAN BE USED TO FORCE YOUR COLLEAGUES TO READ CRITICAL INFORMATION ABOUT A CUSTOMER/ACCOUNT.
WHAT IS FORCED COMMENTS?
100
A QUICK GLANCE AT THIS WILL TELL YOU HOW MANY CUSTOMERS HAVE BEEN ASSOCIATED WITH AN ACCOUNT.
WHAT IS THE OTHER CUSTOMERS BUTTON?
100
THIS STATUS TELLS YOU HOW FAR A CUSTOMER IS BEHIND IN PAYING THEIR BILL.
WHAT IS THE COLLECTION STATUS?
100
USE THIS BUTTON TO ANY PREVIOUS SEARCH INFORMATION.
WHAT IS CLEAR?
100
IT'S A QUICK PLACE TO SEE THEY NUMBER OF PAYMENT ARRANGEMENTS OUTSTANDING ON A CUSTOMER'S ACCOUNT.
WHAT IS THE INFORMATION BAND/ARRANGEMENT INFORMATION?
200
THESE ARE USED TO CONVEY NON-CRITICAL INFORMATION REGARDING A CUSTOMER/ACCOUNT.
WHAT IS NOTES?
200
THESE BUTTONS CAN BE USED TO SHOW WHO LIVED AT AN ACCOUNT PREVIOUSLY AS WELL AS WHO IS MOVING IN.
WHAT IS THE PREVIOUS, ACTIVE & NEXT BUTTONS?
200
THIS SPECIAL NUMBER ENSURES THAT CRITICAL INFORMATION STAYS WITH THE CUSTOMER.
WHAT IS THE CUSTOMER NUMBER?
200
USE THIS WILDCARD TO FIND EVERY KATHY AND CATHY IN THE SYSTEM.
WHAT IS THE QUESTION MARK (?)?
200
CLICK ON THESE IN THE INFORMATION BAND AND YOU WILL BE LINKED TO MORE DETAILS.
WHAT ARE HYPERLINKS?
300
A FORCED COMMENT OF THIS TYPE FORCES YOU TO_____BEFORE YOU CONTINUE INTO AN ACCOUNT.
WHAT IS VERIFY THE PASSWORD?
300
THIS BUTTON IS VERY REFRESHING!
WHAT IS THE REFRESH BUTTON?
300
THIS CAN BE REFUNDED ACCORDING TO A CUSTOMER'S CREDIT RATING AND TRANSACTION DATES.
WHAT IS A DEPOSIT?
300
SIMPLY TYPING A NUMBER STARTS THIS KIND OF SEARCH
WHAT IS THE QUICK SEARCH?
300
THIS TAB SHOWS ALL USERS THAT HAVE ACCESSED A CUSTOMER/ACCOUNT.
WHAT IS THE INQUIRIES TAB?
400
WHEN A CUSTOMER IS NOT ALLOWED TO PAY BY CHECK OR CREDIT/DEBIT CARD, THIS WILL APPEAR.
WHAT IS A FORCED COMMENT? WHAT IS A CASH ONLY FORCED COMMENT?
400
THIS BUTTON WILL SHOW YOU ANY HIDDEN TABS.
WHAT IS THE LITTLE LIST ARROW THINGY TO THE RIGHT OF TABS?
400
THIS IS THE ADDRESS TYPE YOU CAN ALWAYS FIND IN THE INFORMATION BAND.
WHAT IS THE SERVICE ADDRESS?
400
THIS "GO TO" FIELD ALLOWS YOU TO SEARCH FOR AN ACCOUNT HOLDER BY THEIR PERSON IDENTIFICATION NUMBER.
WHAT IS THE SOCIAL SECURITY NUMBER FIELD?
400
THE TAB HELPS TELL YOUR METER READERS 'WHERE IT'S AT!'
WHAT IS THE METER READING TAB?
500
MESSAGES WITH A QUESTION MAREK (?) TYPICALLY HAVE THESE TWO BUTTONS FOR RESPONDING.
WHAT IS YES & NO?
500
THIS BUTTON WILL TAKE YOU BACK IN TIME.
WHAT IS THE HISTORY BUTTON?
500
THE CURRENT STATUS OF ANY SPECIFIC CUSTOMER/ACCOUNT COMBINATION.
WHAT IS THE ACCOUNT STATUS?
500
THIS THREE (3) TABS ARE LOCATED WITHIN THE SEARCH BUTTON.
WHAT IS GO TO, SEARCH & RESULTS?
500
YOU CAN FIND HISTORICAL READINGS BY GOING HERE.
WHAT IS READING HISTORY TAB?
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