CTIs
Priority tickets submitted by the SMES
What is ACES
The chime/slack channel that associates across the network use to ask questions outside of CISS.
What is ISS-Ninjas
ISS processes this type of Hazmat
What is unclassified
When was July 5, 1994.
Refers to merchandise for sale in Consumer that is sold directly by Amazon, and not sold by a third-party (3P) merchant. In marketplace 1 (US)
What is Retail
Internal website for Amazon employees to view and edit Purchase Orders
What is Procurement Portal
Used to track the routing of totes
What is Flow Sortation Dashboard
ISS does not processes Items that fail counterfeit checks in each Receive or Pack are stowed as damaged.
What is Transparency fails
This Shark tank pitch Left without a deal and then bought by Amazon
What is The Ring Doorbell
The 7 Kickout CTIs
What is
WAVE Kickout -No Inventory
WAVE Kickout - Reopened Ticket
WAVE Kickout - Software Bug
WAVE Kickout - Unprocessable
WAVE Kickout - Unsafe to Process
WAVE Kickout - Unsupported Container
WAVE Kickout - Workflow Stuck
The ACES at GYR1 had over 17k units to prep and took 3-4 months to complete
What is Humans
As of 11/29/2024 the CISS EOS WASH is on version
____
What is Version 16
What is Cubiscan
What Canadian site was launched in 2024
What is YYC4
FC Quality issue that could easily be adapted to fit the ticketing system and worked by SLA to prioritize completion in a timely manner. This CTI is ONLY use by Guardian Mesh which is an automation implemented within WAVE platform. Working these tickets will result in thousands of additional units getting shipped to our customers correctly the first time - decreasing both FC rework and customer frustration
What is Broken Set Bin Check and Multipack Bin Check
These knives have been an ACES escalation for years.
What is Victorinox
Used to track the transship of a tote, as well as for tracking shipments for OB Analysis Tickets
What is EagleEye
CISS implemented a new tracking mechanism for better visibility on Site Escalations
What is CRETs (ASUNA)
The 52 week high for Stocks 2024
What was 215
When there is a discrepancy between what was invoiced by the vendor and what was received by the FC and this discrepancy is over $10,000 a ticket is submitted to the FC to verify the events that lead to the discrepancy.
Accounts Payable Bin Check
The six escalation types SMES handle
What is
RME, EHS, Sharps, Bin check execution, Project/process request and Quarantine request
Extension that allows the addition of user scripts to your browser. Changing themes, adding buttons, general shortcuts... etc
What is Tampermonkey
On this day, Prepping LPNs became standard for ACBC tickets.
When is 4/7/22
The three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful
What is Put the customer first. Invent. And be patient