Approved Abbreviations
agy
What is Agency?
You use this tool to find a Citizens agent near you.
What is Agent Look-Up?
This KB describes where to locate a copy of refund check in PolicyCenter.
What is 2761
(Where can I locate a copy of refund check in PolicyCenter?)
This quick card discusses the AOR transfer.
What is the Agent of Record (AOR) Transfer FAQs – Quick Card?
This person makes sure applications that are submitted to Citizens abide by our rules and regulations and our guidelines
What is an underwriter?
CPIC
What is Citizens?
Enter an address in this tool to determine whether a property may be eligible for a Citizens wind-only policy.
What is Wind-Only Eligibility tool?
This KB provides information on how to reinstate a policy that has cancelled for nonpayment of premium.
What is 2202
(Job Aid: Personal Lines: Reinstating a Policy Due to Nonpayment)
This quick card helps you assist policyholders in opting in or out of the paperless delivery option.
What is Paperless Delivery Options – Quick Card?
The Underwriting Review Period and is this many days of a new business policy.
What is 60 days?
HD LN
What is Helpdesk Line?
This online and mobile-friendly policyholder self-service tool allows PH to submit a claim, to view policy documents, and view claims and billing information.
What is myPolicy?
This KB advises how to change a payment plan.
What is 2182?
(Job Aid: Personal Lines: Changing a Payment Plan)
This quick card is where general processing timeframes can be found?
What is the Processing Timeframes – Quick Card?
These "four points" need to be in good satisfactory condition to be eligible for a Citizens policy
What is plumbing, HVAC, roofing, & electrical?
ANI
What is Additional Named Insured?
This tool allows for a one-time payment when you enter your policy number and zip code.
What is One-Time Payment?
This KB identifies the different notification activities that are received on the Desktop and the activities that you can initiate in PolicyCenter.
What is 2199?
(Job Aid: Personal Lines: Customer Care Center (CCC) Activities)
This quick card provides a suggested call flow script.
What is the Customer Care Center Call Flow – Quick Card?
This tool helps the underwriter apprise a property.
What is the RCT?
(Replacement Cost Tool)
AOR
What is Agent of Record?
This tool allows you to find policies when a policy number is not provided.
What is Global Policy Search?
This KB tells you how you can update the payor or mortgagee in PolicyCenter?
What is 2408
(Job Aid: Personal Lines: Adding, Updating or Removing the Mortgagee or Payor)
This quick card provides terms and their definitions.
What is the Glossary – Quick Card?
This surcharge is applied when the insured cannot provide proof of coverage for the last 45 days.
What is the No Prior Insurance Surcharge?
(NPIS)