Feelings
A relese or expression of strong feelings or emotions.
What is to vent?
The office you call when you don't know where else to call.
What is the Call Center?
The place you call when you are having computer issues.
Who is Edwin or Victor?
The first thing you should do as you answer a call.
What is to smile?
To take time for yourself.
What is to take a break?
Feeling or showing pleasure, contentment, or joy.
What is being happy?
The office you speak with to questions and concerns or payment over the phone.
What is the billing office?
My headset / Phone is not working …
where is the IT Departmentt?
Something you should never do when on the phone with someone who does not speak English very well.
What is to raise your voice?
a preferred provider organization.
What is a PPO
A strong feeling of grievance or displeasure.
What is anger?
Request to see one new patient a day.
who is doctor meshrekey?
The name of the instant messenger?
What is UCX?
something you say after you have addressed the reason of the call.
what is offering more help.
A SMALL FIXED FEE PAID BY THE PATIENT AT THE TIME OF AN OFFICE VISIT.
What is a OFFICE CO-PAY?
The ability to enter into, understand, or share somebody else's feelings.
What is sympathy?
The office in which lab schedule is not given a precise time.
Where is Norco medical group?
The software you input the Data entry.
What is Lytec?
Something you should not do when on the phone with a patient.
what chewing on gum?
The statement banned from the Call Center because we are not "just anything".
What is "this is just the Call Center?"
The ability to identify with and understand somebody else's feelings or difficulties.
What is empathy?
The department in that gives the patients the time, day, and provider the will see.
where is the scheduling department?
The program used to clock in and out?
What is ADP
Something you should not do across the room in the Call Center since others are on the phone.
What is to yell?
THE PATIENT WANTING TO SCHEDULE FOR MORE THEN ONE ISSUE.
What is adding more time to the scheduled appointment.