Division of an IT department that provides direct support to end users
What is help desk
100
Facial expressions, body movement, and placement of arms and legs, which combine to indicate subtle messages
What is Body Language
100
Sophisticated chips that plug into motherboards and perform the majority of processing for a computer
What is CPU
100
Indicate a NIC is connected to the network
What is Link Lights
100
Malware that attempts to infect a user’s system when the user visits a malicious website
What is Drive By Download
200
A key hard skill needed by technicians to recognize threats and vulnerabilities
What is security skills
200
Cannot be answered with a one- or two-word response
What is open-ended questions
200
Static electricity that can harm electronic components
What is ESD
200
The ability to use your personal experience, logical thought processes, and creativity to analyze and evaluate situations
What is Critical Thinking
200
A robotic network of computers
What is botnet
300
The process of managing problems affecting users, which includes the processes and procedures used to deal with incidents
What is Incident Management
300
The study of body movements such as gestures and facial expressions
What is Kinesics
300
Connects computers together in a network with no capability to analyze traffic
What is a HUB
300
Diagram that represents an algorithm or process
What is a Flowchart
300
The process of reducing risk to an acceptable level by implementing security controls
What is Risk Management
400
Generates direct revenue for an organization
What is profit center
400
May be internal or external and block or change the meaning of messages
What is Filters
400
Suite of protocols used on the Internet and in many local area networks
What is TCP/IP
400
Third step in CompTIA troubleshooting process for A+ objectives
What is test the theory
400
Dedicated to analysis, design, implementation, testing, and maintenance of various elements designed to keep the organization operating even after a significant outage
What is Business Continuity Planning (BCP)
500
Provides quantifiable data used to gauge the effectiveness of a process
What is metric
500
Modulation of different words in a sentence
What is Inflection
500
Software or hardware designed to control traffic
What is Firewall
500
Provide help desk personnel with information they can use to answer trouble calls
What is SOP (Standard Operating Procedures)
500
Ensuring that users have access to only the resources they need for their job