Windows
Other OS
Security
Software Troubleshooting
Grab Bag
100
What is the minimum requirement of RAM for a Windows 7 32 bit system?
What is 1 GB
100
What is the file formats Android use for application installation?
What is APK
100
Which type of password attack tries every possible combination of letters and number until the password is guessed?
What is Brute Force Attack
100
Joe, an end-user, reports that the PC he uses periodically logs off his user account and displays a message that updates are being installed. Which of the following is the MOST likely cause of this issue?
What is Automatic Windows Updates is enabled on the machine
100
A technician opens a customer’s computer and sees large amounts of accumulated dust. What is the BEST method of removing the dust from the computer?
What is can of air and/or remove it with ESD Vacuum
200
An administrator wants to give a user limited access rights in Windows 7 so that the user can install printers and create local user accounts. What type of account should the administrator create for the user?
What is Power User
200
A server receives a DISCOVER packet from a client. Based on availability and usage policies set on the server, the server determines an appropriate address (if any) to give to the client. The server then temporarily reserves that address for the client and sends back to the client an OFFER packet, with that address information. What type of servers performs these tasks?
What is DHCP Server
200
What provides the best security when setting the encryption on your SOHO wireless router
What is WPA2
200
A technician receives a helpdesk ticket about an employee having a problem sending text messages with a company Android smartphone. It has been determined that it is not a carrier issue. Which of the following should the technician perform FIRST?
What is verify data connectivity
200

Which data backup and restore service is available by default for Apple device users?

What is iCloud

300
What is the command line for system administrators that extends the function of DOS using cmdlets
What is PowerShell
300
Cloud computing provides multiple advantages. Which BEST described by a service’s ability to be scaled up or down as the needs changes for a particular user without requiring costly hardware changes?
What is Rapid Elasticity
300
A technician has been tasked with limiting the users who can connect to a network printer located centrally within an office environment. What tool would be the BEST to utilize to achieve this goal?
What is ACL or GPO
300

To properly manage a network with multiple computers, the administrator needs to configure system antivirus software to perform which two tasks?

Schedule scans and schedule updates

300
A technician has upgraded four computers and would like to securely repurpose the hard drives for later use. Which of the following should the technician do to the drives to prepare them for later use?
What is drive wipe (write 1's and 0's to the drive)
400
A user needs to shrink the partition size of a hard drive encrypted with BitLocker. What is the BEST option to modify the size of the partition?
What is Computer Management / Disk Management
400
How to stop an application from executing on MAC OS
What is Force quit by hold the option key with right clicking the app and choosing force quit
400
The type of security threat that uses computers or other networks to accept and pass on viruses is called?
What is botnet or zombie
400
A user updates the video driver on the computer and it requests a restart after installation. The computer never gets past the loading Windows page without rebooting. What should the technician use to resolve this issue without losing any vital files or programs?
What is System Recoery
400
I can find buffer overflows, cross-site scripting, and other vulnerabilities and stop it from happening.
What is IPS (intrusion prevention system)
500
A technician is attempting to manually migrate a user’s profile from one Windows PC to another. Files in the user’s My Documents folder cannot be copied. Some files in question have green letters in the filenames. What file system is causing this to occur?
What is EFS
500
Using a linux terminal what is the command to navigate to the area where all the logs are kept?
What is cd /var/log
500
Joe, a user, just downloaded a game onto his company phone. When he is not using the device, it unexpectedly dials unrecognized numbers and downloads new content. Joe is the victim of what type of malware?
What is trojan
500
A customer has recently installed several applications on a Windows 7 workstation and is now experiencing slow system performance and spontaneous restarts. After removing some of the recently installed applications, the issue persists. What tool could the technician use to troubleshoot the problem while preventing data loss?
What is msconfig
500
A customer is experiencing issues with email and calls the help desk. The technician determines it would help clarify the issue if the customer agrees to share their desktop. Prior to establishing a Remote Desktop Assistance connection with a customer, a technician should ask the customer to:
What is save all items and close any personal items
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