Know the Hospital
This group of hospital employees is responsible for transporting patients and is the focus of the case.
Patient escorts
At City Hospital, this department interviews candidates before they meet with the escort supervisor.
Human Resources
New escorts receive information about hospital policies, its mission, and their workplace during this introductory process.
Orientation
When people think of HR they typically think of this three word phrase.
Hiring and Firing
What four-letter law provides eligible employees with job-protected leave for qualifying family or medical reasons?
FMLA
City Hospital recently added a special section to accommodate what type of patients?
Celebrities and VIPs
What is the process of evaluating applicants and choosing the best candidate for a position?
Employee selection
What is the main thing City Hospital HR managers are looking for in the escort screening process?
Good personality and interpersonal skills
The hospital has an amazing group of employees who work perfectly together. What rhyming phrase describes this ideal group?
Dream Team
What three-letter law protects qualified employees against discrimination based on disability?
ADA
Patient complaints included rudeness, rough treatment, and one incident in which this piece of equipment tipped over.
Wheelchair
The chief supervisor of patient escorts suggested that each applicant provide how many letters of recomendation?
A new escort learns by following an experienced employee during an entire shift. What training method is this?
Job shadowing
All employees will be looking to spend some hard earned money on this exciting occasion.
Pay Day
What four-letter agency establishes and enforces workplace safety standards?
OSHA
With such a high rate of turnover and and equally high rate of internal transfer, what percentage of escorts must be replaced each year?
50%
HR wants to stop hiring unsuitable escorts. Before changing interview questions, it systematically identifies the duties, responsibilities, and qualifications required for the position. What is this process called?
Job analysis
City Hospital has employees who know how to transport patients properly but repeatedly choose to ignore safety procedures. What is the primary problem: training or accountability?
Accountability
the nurses and patient escorts keep pointing fingers at one another whenever something goes wrong but no one admits the truth.
Blame Game
What four-letter law establishes minimum wage and overtime requirements for covered employees?
FLSA
How many of the patient escorts were men?
30
An applicant has great interview answers, but previous supervisors report repeated attendance problems. What hiring procedure allows HR to obtain this information?
Reference checks
What type of training involves employees learning while performing their actual job duties?
On-the-job training
Hospital administrators remind their staff that taking care of themselves is just as important as earning a good paycheck.
Health is wealth
A qualified hospital employee with a disability needs an adjusted work schedule to perform their job. What is this type of workplace adjustment called?
Reasonable accommodation