RCA & The Behavior Matrix
This is the first step to conducting an effective Root Cause Analysis.
What is Define the Problem?
What is feedback?
This is a structured framework that helps guide productive, Agent centered conversations.
What is GROWTH?
This is a strategic planning technique to identify our team's strengths, weaknesses, opportunities, and threats.
What is SWOT? or What is SWOT analysis?
This is an effective tool that provides you with more specific alternate behaviors that are aligned and customized to your program.
What is The Behavior Matrix?
This method reduces defensiveness, promotes growth, and builds confidence.
What is SBI?
True or False, we should do more telling than asking when applying the GROWTH framework in coaching.
What is False?
Without _____ we have no vision for where we are going.
What is Goals? or what is SMART Goals?
In this step in RCA we are looking at what else there is to consider such as lack of coaching, new hire, skill gaps, etc.
What is Identifying Causal Factors?
True or False, SBI keeps feedback specific, focuses on actions and is timely.
What is true?
What is Habit?
True or False, conducting a SWOT analysis can help us create stronger SMART goals.
What is True?