RCA & The Behavior Matrix
This is the first step to conducting an effective Root Cause Analysis.
What is Define the Problem?
What is feedback?
The T and H stand for _____ and _____ in the GROWTH model.
What are Tactics and Habits?
This is a strategic planning technique to identify our team's strengths, weaknesses, opportunities, and threats.
What is SWOT? or What is SWOT analysis?
This is an effective tool that provides you with more specific alternate behaviors that are aligned and customized to your program.
What is The Behavior Matrix?
This method reduces defensiveness, promotes growth, and builds confidence.
What is SBI?
What action will you commit to? or How will we measure progress? should be asked at this stage in the GROWTH coaching.
What is Will?
Without _____ we have no vision for where we are going.
What is Goals? or what is SMART Goals?
In this step in RCA we are looking at what else there is to consider such as lack of coaching, new hire, skill gaps, etc.
What is Identifying Causal Factors?
True or False, SBI keeps feedback specific, focuses on actions and is timely.
What is true?
This questioning technique elicits responses that help the coach and employee pinpoint the underlying cause of a problem.
What is Clarifying?
True or False, conducting a SWOT analysis can help us create stronger SMART goals.
What is True?