Chapter 1 & 2
The book uses the acronym KEYS in each chapter to help you understand & apply the concepts to your life. What does the K stand for?
Know yourself
If you're texting while trying to have a conversation with your partner while a TV show is on, you're engaging in what barrier to listening?
Failing to limit distractions
Name one of the six stages of the job seeking process.
1) Exploring
2) Researching
3) Applying
4) Interviewing
5) Following up
6) Negotiating
__________ refers to the way an organization operates, the attitudes the employees have, and the overall tone and approach to any given approach to any given business.
Organizational culture.
Name one of the three dyadic interactions/relationships of interpersonal communication at work listed in the text.
3. Customer-client relationships
Name one of the four types of communication apprehension listed in the textbook.
1. Trait communication apprehension
2. Context-based communication apprehension
3. Audience-based communication apprehension
4. Situational communication apprehension
If you tend to be direct, concise, and relatively error-free in your communication, you're likely to be a ____________ oriented listener?
Action
___________ is a useful tool for finding openings by telling everyone you know that you are job searching, and being specific about the type of job you're searching for.
Word of mouth
Name one of the 6 tactics a newcomer can use to learn about an organization.
1. Overt questioning
2. Indirect questioning
3. Third-party questioning
4. Testing limits
5. Disguising conversation
6. Surveillance
T/F: Sometimes miscommunications occur between a supervisor and subordinate because of the power differences between them.
True.
Name 2 of the 8 listed causes of communication apprehension listed in the text.
1. Novelty
2. Formality
3. Subordinate status
4. Peer evaluation
5. Dissimilarity
6. Conspicuousness
7. Lack of attention
8. Prior history
_____________ oriented listeners tend to be more interested in the intellectual challenge of a conversation and complex information.
Content
A ____________ provides a picture of who you are as an employee by highlighting your skill set and might occur in one of three types.
Resume
______________ refers to the level of knowledge a person has about others who differ in some way in comparison with him/her/their self.
Cultural competence
Every successful organization has this ingrained in its organizational culture.
Excellent customer service.
T/F: Communication rules describe when, how, and with whom to talk about certain things.
False. Regulative rules.
The H in the HURIER model stands for what?
Hearing.
Name all three types of resumes listed in the textbook.
1) Chronological
2) Functional (Skills-Based)
3) Combination
T/F: Ethnicity & race are the same thing.
False.
T/F: Unwanted sexual advances are the only conduct covered under the Equal Opportunity Commission's (1980) definition of sexual harassment.
False.
"Unwelcomed sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature..." (126)
List the four purposes of nonverbal communication (via Argyle, 1988).
1. Express emotion
2. Convey interpersonal attitudes
3. Present one's personality
4. Accompany verbal communication
The HURIER model stands for what 6 words?
H earing
U nderstanding
R emembering
I nterpreting
E valuating
R esponding
T/F: Your objective should be a one-two paragraph declaration about your career goals.
False. One to two sentences.
According to your textbook, the most significant conflict caused by generational differences deals with what?
A different set of values
This means practicing the behaviors of social etiquette or good manners in a professional setting.
Professional etiquette.