Chapter 1
helping professionals who perform responsibilities of case management
what is a case manager
case manager attempts to meet all the needs of a client through a single point of access
what is one-stop comprehensive center
helps the client to feel free to share concerns & issues
what is confidentiality
case managers must continually evaluate and assess
what is critical thinking
ultimate goal of case management
diagnostic study of the client and their environment
what is assessment
focus on the source of the crisis then on longterm care
what is crisis response center
prerequisite to the success of client/case manager relationship
what is trust
case managers must be a jack or jill of all trades
what is performance of multiple roles
teams can provide services for multi-problem clients
what is interdisciplinary teams
considered the expert when it comes to self-reporting
what is the client
rules and limits between themselves and the client
what is boundaries
attitudes about health, illness, treatment plans, etc.
what are multicultural issues
skills such as listening, questioning and persuading
what is communication skills
process of determining future services in an organized way
what is planning
providing superior services to all clients
what is quality care
helps negotiate the terms of service delivery
what is broker
physical assault, verbal assault or destruction of property
what is violence
what is multicultural
guided by a code of ethics and may be certified
what is an interpreter
representing the interests of the client
what is advocacy
the client as the case manager
what is strengths-based case management
arises when case manager must violate confidentiality
what is duty to warn
flexibility, patience, sense of adventure
what are personal qualities
increasing the range of of choices a client can make
what is autonomy