Misc.
Change in Ownership can create
What is - Turmoil
True or False - All stakeholders are created equal.
What is: False
What is the definition of Culture
What is - Pattern of shared basic assumptions
Give an example of Organizational Work: Population category
Ages, Special Need, Cultural
Give an example of a Non-Clinical Support Service role:
Risk Management, Legal, Security Services, Facilities
Give an example of a stakeholder
What is: Board Member, Staff, Physicians, Vendors, Community, Unions, Affiliates
Name two element of Culture of Safety
What is -
Shared beliefs an values about the healthcare delivery system
Recruitment and training with patient safety in mind
organizational commitment to detecting and analyzing patient injuries and near misses
Open communications regarding patient injuries
Establishment of a just culture
Give an example of Organizational Work Services category
Acute, Ambulatory, Outpatient, Speciality
Clinical Support Services include
Educators, Environmental Services, Medical Records
Define Executive Leadership
What is - Individuals charged with overall responsibility for the organization.
_____ are one of the root cause of most sentinel events.
What is - Miscommunications
Healthcare organizations are _______.
What is - Complex.
Cafeteria would be under which service
Support Services
Individuals with formal authority that connect the executive leadership with organizational work would be referred to as
What is - Operational Management
Culture of Safety Definition
An integrated pattern of individual and organizational behavior, based upon shared beliefs and values, that continuously seeks to minimize patient harm that may result from the processes of care delivery.
Give an example of a factor that major influencing forces regarding change and stability of an organization
New technologies, changing reimbursement models/framework, demographics, increasing prevalence of chronic illness.
Name 5 boundaries for Accreditation
What is - Executive Leadership, Organizational Work, Technology, Support Services, Operational Management
Support Services are
Give an example.
Individuals who provide support to the organization outside the work flow.
Examples: Risk Management, Process Improvement, Legal, Billing, Human Resources
The purposes of Cultural Safety are (5)
1.Reduce Adverse Events,
2.Create Behavioral norms around safety
3.Ensure that organizational members share similar ideas/beliefs about risk
4.Increase individual commitment to patient safety
5.Ensure safety issues receive the attention warranted
Name 2 methods to support work
Medical Equipment, EHR, Medications, New and modified procedures, standardization processes, technology