Retail, Grocery stores, restaurants, movie theatre - anywhere there's customers
100
How can vision boards help you achieve your goal?
Help to identify your vision and give it clarity and keeping your attention on your intentions.
100
When do you know your boundaries are being crossed?
Feeling like someone/something is in your personal space, you feel uncomfortable
100
What work habits are your future employers looking for?
Punctual, team work, efficient, organized, taking initiative
200
How can you demonstrate active listening?
Being attentive, engaged, eye contact, focused.
200
Why is customer service so important?
It gives the customer a positive experience and makes them wanting to come back
200
What are the steps to achieving your goal?
Think of a goal, make a plan, write out action steps
200
What are the qualities of being a good friend?
Available to lean on, always gives good advice, always happy to see you and ready to listen at a moments notice
200
What are some appropriate conversation topics that can be had a work?
The weather, sports games, television shows, movies
300
What does it mean to take an initiative?
Not being asked to take responsibility, seeing what needs to be done.
300
What should you wear to an interview?
Dress pants, dress shirt (ironed) - tucked in, dress shoes.
300
What is the purpose of Random Acts of Kindness?
Thinking of others, and not just myself.
300
Why do we need friends?
To share the good times and the bad times and to add fun to your life. To share ideas
300
What is the importance of having a positive attitude at work?
Your co-workers will think your friendly, you will create a positive atmosphere, people will want to be around you
400
How can you demonstrate being assertive?
You express yourself effectively and stand up for your point of view, while also respecting others.
400
If a customer is getting upset with you, what should you do?
Politely tell the customer that you will find your manager.
400
How do people feel when you do something nice for them? (ie. holding the door open, saying thank-you to the bus driver)
They feel good, happy. You made their day.
400
What's the importance of eye contact?
It shows you care and you're listening
400
What things can you do ahead of time to make sure you on time for work?
Get your lunch ready and prepare your clothes the night before. Plan to leave early in case there is an obstacle on your way to work and makes you late
500
What might someone feel if you aren't actively listening?
You're ignoring them, you're untrustworthy, you don't like them
500
How can amazing customer service demonstrated?
By going above and beyond to assist the customer
500
Why is it important to set goals?
It gives you something to look forward too, it gives you motivation, it helps you move forward
500
BONUS: Guess the 6 keys to successful social interactions!
- Listening
- Empathy
- Small Talk
- Remaining Calm
- Sharing about yourself
- Building Rapport
500
What is one of the most important work habits to do at work?
- Flexibility
- Initiative
- Friendly
- Cooperative
- Show up on time
- Do quality work