PRODUCTS
OUR FLAGSHIP PRODUCT
WG150 THE WORX GT
WHEN SHOULD YOU CHARGE WARRANTY SHIPPING
AFTER (6) SIX MONTHS
WHAT IS FIVE 9?
PHONE SYSTEM - TELEPHONY SYSTEM
WHAT IS THE NAME OF THE ACTION THAT ALLOWS YOU TO MAKE A TEMPLATE OF A CUSTOMER'S ORDER?
CREATE NEW LIKE THIS
HOW MUCH PERSONAL TIME ARE YOU ALLOTTED PER DAY IF YOU ARE FULL-TIME?
20 MINUTES
BATTERY OPERATED POWER CLEANER
HYDROSHOT
WHAT QUESTION SHOULD YOU ASK A CUSTOMER WHEN THEY REQUEST TO RETURN YOUR PRODUCT
MAY I ASK THE REASON FOR YOUR RETURN?
IF YOU ARE GOING TO THE RESTROOM WHAT PAUSE CODE SHOULD YOU USE?
PERSONAL
WHAT TAB SHOULD YOU LOOK AT FOR FINANCIAL DETAILS?
THE PROCESS TAB (MONEY TAB)
WHO IS YOUR LEAD?
IT WAS ORIGINALLY CALLED THE MULETTO CART
AEROCART
HOW MUCH TIME SHOULD ELAPSE BEFORE WE ISSUE A RESHIP ON A LOST PACKAGE?
10 BUSINESS DAYS FROM THE DAY IT SHIPPED
HOW MUCH TIME DO YOU HAVE TO FINISH NOTES ON YOUR ORDER OR VOC BEFORE FIVE 9 TIMES OUT?
30 SECONDS ACW
WHAT TWO PAYMENT TYPES ARE AVAILABLE FOR AGENTS TO ADD TO ORDERS?
1. CREDIT CARD
2 AFFIRM
IF YOU ARE GOING TO BE LATE, NEED TO LEAVE EARLY, OR NOT COMING INTO WORK WHAT SHOULD YOU DO?
CALL THE CALLOUT LINE 855-426-6882
BRAND OF OUR CRAFTING/HOBBY TOOLS
MAKERX
WHAT IS A GOODWILL?
WHEN YOU GIVE SOME ONE A FREE ACCESSORY OR PRODUCT LESS THAN $50
HOW WILL YOU SEEK ASSISTANCE WHEN ON A CALL?
CHAT THE FLOATER
ORDERWAVE NOT ONLY HOUSES ALL OF OUR ORDERS BUT ALSO SHOWS YOU __________.
INVENTORY
WHAT IS THE NAME OF THE RESOURCE THAT ALLOWS YOU TO SEE ALL OF OUR PRODUCTS?
VTIGER
IF A PRODUCT BEGINS WITH WA, WHAT IS IT?
AN ACCESSORY
WHAT CARRIERS DELIVER OUR PRODUCTS?
FEDEX AND USPS
AT THE END OF YOUR SHIFT, WHAT SHOULD YOU DO IN FIVE 9?
LOG OFF AND LOG OUT
WHERE WOULD YOU FIND AN ORDER BEFORE 2013?
ON THE HOME TAB UNDER HISTORICAL ORDER SEARCH
WHERE CAN YOU FIND THE BACKORDER REPORT AND THE SATURDAY ROTATION?
THE POSITEC INTRANET