360 & IC
If an OB/ IB contact states the member is deceased, what would your next step be?
Find online obituary or call MS to confirm that member is deceased.
What CL referral take priority when seen on the CL tile?
Failed Closed Loop Script
How many Harry Potter books and movies are there?
Seven books and eight movies
"At First I was afraid, I was petrified," is the opening lyric to what 1978 song?
I will Survive by Gloria Gaynor
When placing a SPA call back in the SPA chat, what is the format you should place in the chat?
Member's First and last name, phone number, and if it was IB/OB call.
What are the 4 CL talking points needed when referring a program to a member?
1. Program name
2. Description
3. Eligibility
4. Delivery method.
What 1990 movie starred Patrick Swayze and Whoopi Goldberg?
Ghost
What artist is famed for her five-octave vocal range and known as "Queen of Christmas?"
Mariah Carey
What is the next screen that populates in 360 after the prompt "United HealthCare wants to ensure our members stay happy and healthy...."
The CAP Statement
What 3 things affect the outcome of your calls as an agent?
- Call control
- Agent Tone
- Consistency
What year was the movie Gone With The Wind released?
1939
Which American singer has the highest number of VMAs and Grammys awarded to a women, split between her time in a group and her solo career
Beyonce
If you are on the phone with a member who is rushing you off the call but you still need additional time to notate, what would your next steps be?
Quickly Pre-aux the call to notes while member is on the phone and attempt to complete your closing.
If a 3rd party answers/ calls in for the member, what are the 2 things that can verify the 3rd party can speak on behalf of the member
1- verbal auth from the member after they VOI
2- Call MS to verify if 3rd party is AR or POA
What actor plays themselves in the movie Zombieland?
Bill Murray
Before becoming a judge on American Idol, Randy Jackson was probably best known for playing bass guitar for which Steve Perry- fronted band?
Journey
If a UHC Medicaid tile says In Progress yes as of 3/2025 AND Partial to Full - SSI state. What is the correct skill to transfer to?
UHC Medicaid Recert
What does T.R.A.I.N. stand for?
Transparency
Recognition
Accountability
Integrity
NOW
What is the name of the 1992 movie that features Tom Hanks, Geena Davis, and Madonna?
A League of their own
Everyone remembers Kanye West interrupting Taylor Swift at the 2009 Video Music awards when she was accepting an award for Best Female Video . However, what song/ video was Swift accepting the award for?
You Belong With me.