Chapter 6
Chapter 7 & 8
Chapter 9
Chapter 10
Chapter 10 & Beyond
100

This government agency holds the primary responsibility for transportation safety regulation. 

What is US Department of transportation USDOT?

100
Using an operating checklist prior to using the equipment is an example of ______________ maintenance.

What is preventative? 

100
For proper customer relations it is important to always _____________ to the customer.

What is listen?

100

This type of team focuses on a single major issue of concern within a given process.

What is a Project Team?

100

This problem solving step should be done first. 

What is the find the problem?

200

This type of inspection involves checking for air, ground, or water pollution. 

What is an environmental inspection?

200

This federal agency requires employers to perform a hazard assessment of a workplace to determine if employees should wear personal protective equipment PPE. 

What is Occupational Safety and Health Administration OSHA?

200

EDI can be used by any company that sells or buys goods or service and stands for this.

What is Electronic Data Interchange?

200

This step involves determining why the problem is occurring. 

What is analyzing the problem?

200

This can be used for analyzing output of work processes. 

What is a control chart?

300

This type of fire extinguisher is used to fight fires from wood, paper cloth, plastic. 

What is a Class A fire extinguisher?

300

These are the two basic types of logistics equipment maintenance. 

What is corrective and preventative?

300

This type of communication includes contacts with customers, vendors, suppliers, transporters, government or any group outside of the company

What is external communication?

300

This element of the SMART goal setting process calls for making sure the teams goal is related to the company's overall business goals. 

What is relevant?

300

"Reducing the number of work related back injuries within two years" is an example of this step of the SMART goal setting process.

What is Time-Based?

400

Bracing or blocking used to prevent a vehicle for moving is called_____________.

What is wheel chock or chocking?

400

Cause-and-effect diagrams help during the _________ phase of the Plan Do Check Act cycle.

What is check?

400

Speaking to your coworker and industry jargon versus using less jargon and speaking to customers is an example of this speaking guideline.

What is Considering Your Audience?

400

This characteristic of a high performing team is critical and ensuring that workers have current knowledge and skills. 

What is training?

400

When problem solving this step involves creating a schedule and assigning tasks. 

What is implementing the solution?

500

This government agency studies the causes of workplace injuries and illnesses and develops ways to help control hazards. 

What is the National Institute for Occupational Safety and Health NIOSH?

500

These are the four steps of the PDCA cycle. 

What is Plan, Do, Check, Act?

500

Looking at key headings and highlighted material is an example of this reading guideline. 

What is previewing the document?

500

This charactericistic of high performing teams prevents confusion about who is doing what.

What is Role and Responsibility Clarity?

500

This term refers to eliminating or combining tasks to make order picking easier.

 What is pick task simplification?

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