Quality control in the logistics environment revolves around three basic objectives. These are.....
What are accurate, on-time and damage free.
100
Improvement in quality is the responsibility of......
What is every employee from the front-line worker to the CEO.
100
The acronym PDCA stands for this.
What is Plan, Do, Check. Act
100
The systematic examination of a quality system carried out by an independent reviewer.
What is a Quality Audit.
100
In the PDCA Cycle, this activity is designed to measure to determine if the change has accomplished the objective.
What is Check.
200
This activity normally has the responsibility for checking quality and count accuracy in all four logistics areas.
What is inventory control.
200
A practice that seeks to eliminate waste.
What is Lean.
200
These entities' participation are essential to the success of any quality control program.
What front line-workers.
200
A quality audit is a key element in the ISO .....
What is 9000
200
In the PDCA Cycle, this activity implements changes slowly on a small scale so as not to cause major disruptions.
What is Do.
300
This term applies to "finding a better way of meeting customer needs"
What is quality improvement.
300
A process that requires a company to find out what a customer wants, design the product to meet or exceed customer needs, and design the process to operate without the need for corrective action.
What is Total Quality Management.
300
The measurement criteria is developed during the _______
phase.
What is the planning phase
300
Essentially, an audit is used for ......
What are detecting problems and warning of potential problems before they develop.
300
The Japanese term meaning "continuous improvement".
What is Kaizen.
400
Designing a process that is capable of meeting quality standards.
What is quality planning.
400
A business management strategy, originally designed by Motorola, using the statiscal data approach to reduce defects and improve and maintain quality.
What is Six Sigma.
400
Prior to changing a process, collection of data is accomplished to set the ........
What is baseline.
400
An Audit requested by someone within the organization and conducted by someone from within the company who is not directly involved with the process being audited.
What is an Internal Audit.
400
In quality control systems, improvement is is not possible unless there is ...........
What is someway to measure the results (usually against the base-line measurement).
500
Exampes of "costs" incurred when implementing a quality program.
What is quality training for all employees, auditing at various stages of the order cycle, extensive documentation and record keeping.
500
This organization has a goal to promote worldwide standards to improve operating efficiency and productivity and to reduce costs.
What is International Standards Organization.
500
Prior to being able to identify deviations from the normal process.
What is "know the process and understand what is supposed to occur".
500
Audits usually associated with a physical inventory process or to prove a company meets a specific standard such as ISO 9000.
What is a Third Party Audit.
500
Focusing on working with suppliers instead of seeing them as adversaries.