Get To Know Your Peers
How many birthdays do we have this month?
2:
Trish - 11/4
Andrea - 11/28
HAPPY BIRTHDAY!!!!!
What is Desiree's favorite color? Hint: It's not bright
Navy Blue
Name the building and floor we are located on
Building 3: 11th floor
What is the required average wrap time
6 minutes or less
How many closed claims should we have per week?
6 per week
Who's the youngest on the team?
Terance
Which state does Desiree live in? Hint: it's not one of the 22 SS states
PA
What week of the month do we come in office?
2nd full week
What is the required average handle time
9 - 12 minutes
How many sub referrals should we have per month
6 per month
Who's the most newest team member?
Zari
How long has Desiree been OUR TM?
10 Months (Began in January)
Name something we never have in the break room
Coffee Cups / lids
How much idle time should we have?
4 hrs or less per month
What steps do we follow to see if the NI qualifies for UPD?
1. Review NI's coverage for UPD / UMPS
2. run UPD tool
3. R/A to prop complex if instructed
How many guys do we have on the team? Name them
5:
Terance
Walter
Landre
Stephen
Von
What is something Desiree always wears?
Glasses
What floor ALWAYS has the best drinks and snacks?
9th Floor
Which UDD option do we NOT use in claim?
ULN - Unlisted on policy (not covered)
For prop complex use only
Who establishes liability on a claim when both vehicles are backing?
Property Complex
How many Veterans do we have on the team?
1: Vonterrias
Happy Veterans Day Von!!!!!
What is Desiree's favorite game? Hint: think about the team
Candy Crush (How we got the name Claim Crushers)
Which day of the week do you see the LEAST amount of people in office?
Friday
Name the three UDD categories listed in claim tree
UL - Unlisted on policy (requires investigation)
ULN - Unlisted on policy (not covered)
ULC - Unlisted on policy (covered)
What letter on the policy strip identifies if the NI has tow coverage
H