Basic Warranty
Which brand offers a 5-year/60,000-mile basic warranty.
What is Hyundai?
This warranty covers the internal engine, transmission, and sometimes the driveshaft
What is the powertrain warranty?
This term refers to a manufacturer’s official notice that a vehicle has a defect that affects safety, emissions, or compliance.
What is a recall?
This brand offers the longest original battery warranty: 10 years or 125,000 miles."
What is VinFast?
.This type of warranty is a manufacturer-backed promise to cover defects or failures beyond the original warranty period
What is an extended warranty?
This brand offers a generous 10-year/100,000-mile powertrain warranty—but only to the original owner or if the vehicle is certified pre-owned
What is Hyundai & Genesis?
Which brand has the most recall count?
What is Hyundai?
After the original battery warranty expires, this type of warranty applies only if the customer purchases and installs an OEM battery at a certified dealership.
What is the customer-paid battery warranty?
This is separately purchased agreement may cover repairs, maintenance, tires, rims, and more.
What is a service contract?
A customer complains their touchscreen stopped working after they installed an aftermarket stereo system. Is the warranty still valid?
What is no; due to aftermarket modification?
A customer buys a used Hyundai with 40,000 miles from a private seller. Does the 10-year/100,000-mile warranty to still apply?
What is No; the warranty only applies to the original owner or CPO vehicles?
What are the recall service time frame expectations
What is that service takes half a day to a full day. When you meet with your Service Advisor, they’ll give you a more accurate time estimate. Who is the brand cooperation.
A customer with a 2019 Honda Civic had their battery replaced at a dealership at 38 months. Now, at 60 months, it’s dead again. What warranty applies?
What is Honda’s customer-paid battery warranty—prorated coverage from months 37 to 105.
If a customer says they never received their extended warranty paperwork, what is the correct next step? A customer believes their extended warranty should cover worn brake pads. How should you explain why it doesn’t?
What is confirm their VIN, send it to the lead, and verify eligibility through the manufacturer portal before promising coverage?
A customer is requesting is their tires are covered under warranty. What do you say?
What is tires are not covered under basic warranty—they’re wear and tear items?
What brand offers the longest powertrain warranty in both years and mileage—but only if you’re the original owner
What is VinFast?
After asking your Holler Hyundai (HY) customer, “Are there any other services concerns at this time?” they mention they believe there’s a recall on their 2015 Honda Accord and want to include that service. What should be your next step?
What is refer them to one of our Honda stores
A customer with a 2021 Audi A4 has a dead battery at 49,000 miles. They ask if it’s covered. What’s the correct answer?"
What is yes, because Audi’s original battery warranty matches its 4-year/50,000-mile
What key difference separates a service contract from a manufacturer-backed extended warranty?
What is that a service contract is optional, purchased separately, and may include wear items, while an extended warranty only covers defects?
A customer installed a lift kit and now their suspension is making noise. They want it fixed under warranty. What’s the response?
What is warranty denied due to aftermarket modification affecting covered components?
A customer with a 2022 Audi Q5 experiencing drivetrain issues wants to know if it’s covered. The vehicle has 48,000 miles and is still under the original warranty. What’s the answer?
What is yes, because Audi’s 4-year/50,000-mile warranty after an inspection confirms it.
A customer had a third-party shop fix a recalled part before the manufacturer issued a formal recall. They now want reimbursement. Who would determine if the customer gets reimbursed.
Who is the brand cooperation.
A customer with a 2020 Genesis G70 had their battery replaced at a dealership at 14 months. Now, at 30 months, it fails again. What warranty applies?"
What is Hyundai/Genesis customer-paid battery warranty—prorated coverage from months 13 to 48.
A customer insists their warranty should cover worn tires.
What is clarify that manufacturer extended warranties don’t cover wear-and-tear, but a service contract might depending on the plan?