How do I Handle
A status update email with an estimate attached
Download the FULL email and the attachments, upload them to the claim, rename, add a note, and task the active adjuster
If you are on this list every morning you will make Jack and Theresa very sad!
Hint... Check your tasks
Inactive Adjuster's List
An insured email
INSURED EMAIL 5.3.23
Where do you go to start the process of filing a claim
The policy system
An email from the PA with an attachment stating that this is their letter of representation for the insured
Transfer to the LOR/AOB Queue
An email from the insured inquiring about her claim, but also inquiring why her premium is going up for next year
Upload the email, notate, and task the active adjuster
FWD to support@kin.com
What is the name of our channel that Jack needs you to check for announcements
Admittedly yes it's a boring name and will take suggestions but...
Claims-Kustomer-Support
Insured email and photo report
INSURED EMAIL 5.3.23
INSURED PHOTO REPORT 5.3.23
Which deductible do you share with the insured
Always share both the hurricane and AOP (All other Perils) deductible.
You can advise that only one will apply and the adjuster will go over that in more detail
An email asking to become a part of our preferred vendor program
Fwd the message to Alyssa Walsh, assign her the conversation in Kustomer, and mark it complete
An angry email from the insured upset that their premium has gone up
FWD the message to support@kin.com
If someone is asking for a statement of no loss, in our terms, what are they asking for
A loss run report
Citrus Contracting email and estimate
CITRUS CONTRACTING EMAIL 5.3.23
CITRUS CONTRACTING ESTIMATE (AMOUNT)
What should the Date of Loss be for a loss assessment claim
The date that is on the letter of the loss assessment
An insured asking us to complete an SBA form
Transfer the conversation to the Compliance/SBA Queue
An email that does not fit in the "view full message" box
1. Toggle the message to show the sender's information
2. Hit "show more" to show the full message
3. Go to the three dots on the right hand side and hit print
What should be redacted on a Kinternal Redaction request
Opinions, not facts
Red Truck Roofing email and invoice
RED TRUCK ROOFING EMAIL 5.3.23
RED TRUCK ROOFING INVOICE #123 FOR $1200
What would be the Peril and Subperil for:
After the storm, a tree fell onto my fence
Peril: Wind and Hail
Subperil: Wind
An email with a letter stating that this is their Notice of Intent to Pursue Litigation
Transfer the conversation to the Legal Queue
An email that has a complaint regarding the claim process
Forward the email to compliance@kin.com, upload it to the claim, notate, and task the adjuster.
What do you do with a Kinternal Request asking for the FNOL recording
Task Tamara Melendez and slack her directly
Red Truck Roofing email and invoice (with no invoice number)
RED TRUCK ROOFING EMAIL 5.3.23
RED TRUCK ROOFING INVOICE 5.3.23 FOR $1200
What is a 3rd party claim
A claim that is not filed by the insured stating that our insured is liable for damages or injury
An email from the PA with a 7-Day Demand to Pay & a Demand for Appraisal
Do not send it to Legal.
Upload, notate, task, and forward