Compliance - It's Kind of a Big Deal
What letter must be sent for every claim?
(Hint: This letter outlines the coverages on the policy)
Acknowledgement Letter
What tool is used to set up methods of inspection?
CAAP
What type of mail (aside from attorney letters) should be prioritized every day?
Estimates
The goal of the claim is to pay and close
What movie, starring Margot Robbie, allegedly caused a pink shortage?
Barbie
What two notes must be entered into every claim?
(Hint: think roadmap and red flags)
CLEAR and ISO notes
CAAP recommends Quickmove. What is my next step?
Move to Copart
Quickmove sends an assignment to an FCR for inspection, so no duplicate assignment is needed. However, we do need to take steps to move the vehicle to a storage free facility.
What letter is sent with initial payments?
Transmittal letter
(DAM - ESTIMATE - APPRAISAL TRANSMITTAL TO OWNER+)
What new Disney remake stars Halle Bailey as a princess?
The Little Mermaid
The insured is 40% at fault for the accident. Should we send a fault letter?
No
Fault letters are sent to the insured if they are 51% or more at fault for an accident. Fault letters are not required in AZ.
The insured is alleging their vehicle was parked and unoccuppied when it was hit by another vehicle. Should we use DRP as a method of inspection?
No - hit and run parked vehicle claims are subject to the recon process and could be denied (coverage is not clear). Vehicles taken to our partner shops will be repaired as per our agreement with them, and we will owe for repairs made.
What letter is sent when we are unable to pursue subrogation?
Not pursuing subrogation letter
(SUB - NOT-PURSUING SUBROGATION)
Nicholas Cage plays a vampire in this 2023 comedy
Renfield
Coverage is clear, and the insured's estimate is in file. Within how many days do we need to send payment?
10 days
If coverage is clear, we have 10 days from the day the estimate is received to issue payment. The same goes for claimant if liability is resolved as well and we have no limits issues.
The insured completed MCP and we have an estimate in file. The insured wants to use a DRP for repairs. Can we send the DRP an assignment?
No - CAAP assignments are for methods of inspection only. We should be calling the DRP shop to let them know we have an estimate and provide to them.
Check Preview
What upcoming video-game based horror film stars Josh Hutcherson as a security guard?
Five Nights at Freddy's
What letter is sent to a claimant when a claimant is at fault for the accident?
Liability denial letter
Fault letters are only sent to insureds while claimants receive liability denial letters for any portion of liability we are denying.
The insured's vehicle is in a tow yard and fees are being charged. CAAP recommends FCR. Should we override for QuickMove and move to Copart?
No - CAAP's recommendation is based on the information we have provided, and the system concurs the vehicle may be repairable. While we do need to move the vehicle, Copart is not ideal as the vehicle does not appear totalled at this time and moves to/from Copart result in more damage to the vehicle.
We are placing both the claimant and the insured 50% at fault. Should we pursue subro?
Yes - since we are not 100% at fault, there is subro potential
In what movie does Rege-Jean Page play as part of a band of thieves on a quest?
Dungeons and Dragons: Honor Among Thieves