Defaults
What default year is entered to vehicle in CMS when the actual year is unknown?
What is 1900.
What is the term for the company that issues your insurance policy?
Who is the Insurer.
How is a driver or vehicle categorized if they are not listed on the policy?
What is Unlisted.
How many different types of adjusters are there currently?
What is six.
Does Aspire participate in Arbitration?
What is No.
What should be entered in CMS if the vehicle color is unknown?
What is UnkColor.
What do you call an entity that assists consumers in finding insurance coverage and sells policies from various insurers for a commission?
Who is a Broker.
What do you call a person who is prohibited from driving any of the insured vehicles in the policy?
Who is Excluded.
What is the maximum number of vehicles a TPA (Third Party Adjuster) can handle in one claim?
What is three.
Who are the three parties usually involved in an incident?
What are Involved, Un-involved and Associated Parties.
What should be entered if the time of loss is unknown?
What is 12:00 AM.
What is the agreement between you and your insurance provider that defines the terms and conditions of your coverage?
What is a Policy.
How is a person’s use of their vehicle for rideshare or delivery services classified?
What is Business Use.
Which type of coverage must be in place to qualify for a Pre-SIU review?
What is Comprehensive (COMP) and Collision (COLL).
What are two key elements to include in your phone call greeting?
What is the name of the company (Aspire) and your own personal name.
What should be entered if the license plate number is unknown?
What is nothing, leave it blank.
What document shows the policy's effective dates, selected coverages, driver and vehicle information, excluded drivers, and any endorsements?
What is the Declaration Page.
What are the six types of coverage issues that could trigger a red flag when a claim is filed?
What is Cancelled/Expired Policy, Date/Time of Loss Discrepancies, Unlisted Driver or Vehicle, Excluded Driver, Garaging Address, and Business Use.
Which peril qualifies a claim for Pre-SIU review?
What is Fire/Arson, IV hit while parked, and Theft.
When a claim involves a fatality or a pedestrian, an email notification is required, who should be included in this email?
What is the Adjuster, the Adjuster Supervisor, the Adjuster Manager, squinonez@agicins.com and BiLegalDocTeam@agicins.com
A peril must always be selected. What should be entered if none of the available perils apply to the claim?
What is Other Type Collision.
What is the term for the legal representative chosen by the insured or claimant to assist in resolving their claim?
Who is an Attorney.
What are the four options in the review tab that require a “yes” selection when they appear in a claim?
What is Attorney Represented, Coverage in Question, Incurring Storage Charges, and Serious Loss.
What type of adjuster is authorized to manage a pedestrian-related claim?
What is a Frontline Adjuster.
When a claim involves a tow, what details must be included in the email sent to the Adjuster and their Supervisor?
What is the Claim Number, the Year/Make/Model of the Vehicle and the Tow Location.