Initial contacts
These should be set upon first contact with our Insured
What are EXPECTATIONS?
Check these two places for prior claims
What are ClaimsPro and ISO?
This letter must be issued immediately upon recognition of potential fraud
What is an ROR (Reservation of Rights) letter?
Contact with our insured within this many hours to aligns with our standards
What is 24?
In additional to ensuing water damage, this is typically covered under freeze
What are frozen pipe repairs?
All ClaimsPro notes related to SIU must be this
What is PRIVATE (or SIU)?
This is where you document the details of your contact including the cause of loss, date of loss, occupancy, expectations set, and inspection appointment
Where are ClaimsPro notes?
These two factor can be a coverage concern related to frozen pipes
What are occupancy and heat maintenance?
This is who you refer to immediately when Mr. Shady McFraudster reports that his original Picasso collection was ruined, which was stored in his unfinished basement when a pipe burst
Who is SIU?
These types of contact attempts are required on days 1 and 2
What is call/email/text?
This is where you look to determine coverage for freeze losses
what is the POLICY?
This is what EUO stands for
What is Examination Under Oath
If you are unable to make contact, this is what you do on day 3 and 4
What is call the Agent for additional contact information and assistance reaching the customer?
These are what you request if maintaining heat is questionable
What are the utility/heat records?
Within one week of SIU assignment acceptance, the handling adjuster should schedule this
What is a Roundtable with SIU Handler, and Supervisor. Director level should be considered optional.