Acronyms
What does MV stand for?
Motor Vehicle
Policy
Farmers Mutual Group is the company's full name, but what acronym are we more commonly known as?
FMG
The process of a claim from start to finish is known as?
The Claim Lifecycle
NPS is the way we track how likely our clients are to recommend us as an insurer. What does NPS stand for?
Net Promoter Score
The person or entity covered by the policy is called?
The insured
What is the main colour associated with FMG?
Green
The amount paid out after a claim is processed is called?
The Settlement
The information required for us to deduct payments for a client's premium or pay a claim settlement into is often written as BA, what does it stand for?
Bank Account
The amount a client pays for cover on an item in a year is called?
The strategy's name that all of FMG is working towards achieving by 2030 is called?
Te Ara Tika
What we get from a repairer that we then need to pay in exchange for them doing work on our client's damaged item is called?
An invoice
The acronym for someone else involved in a claim that isn't the person making a claim but may be at fault for the loss.
TP
What the client will lodge when there is a loss to their insured item is called?
A claim
Make it happen is one of four what?
FMG Values
When an item is irreparable and the client will need to be paid out to replace it we refer to it as?
A total loss
A POP is requested from a client when an item is stolen, and we need to prove they owned it. What does POP mean?
Proof of Purchase
The thing purchased by insurers to protect themselves against large losses is called?
Reinsurance
Who is our Chief Claims Officer?
Kim Grooby
The person that is making the claim is also known as?
The claimant