Claims Processing
This pattern is used to tape ORM-D Boxes when shipped out of club
What is... The H Pattern
The Claims Inventory Report is the Number One report used by Claims Associates. This report should be cleared/worked how often?
What is... Every Day
In all Hazwaste Buckets, on label you are to input item description however on Blue Drum this is the Specific Description that should ALWAYS be used no matter what waste is being processed
What is... Waste Aerosols
This report cleans up inventory and keeps you from having items that are not selling out of your club. This makes room for New Items or Better Selling Items.
What is... The RTV Report
What is... DT
(DT = Damaged in club, DD = Member Return)
This product is used when packaging liquids for shipment
What is... Vermiculite
(This will hold items upright & ensure No Leaking Product)
Claims associates utilize this to clean up damaged but still sellable merchandise
What is... The Orange Sticker Program
Batteries are to be processed individually and wrapped to cover in this product.
What is... Two Inch Packing Tape
(If club utilizes anything other that two inch packing tape, for example - Scotch Tape, club will receive an Auto Fail Red Ecolab Environmental Audit)
This report is used to track cancelled items and clean up merchandise that is not selling within the club
What is... The Liquidation Report
This particular paper work should be given out by either claims associates or manager as well as returned to claims once complete.
What is... Damage Logs
This WIRE Link is most often used by claims associates when processing claims/merchadise
What is... Wire Outbound Processing
After clocking in, claims associates should complete this first priority before all other daily tasks.
What is... The Daily Environmental Checklist
This paperwork should be kept in a Red Folder in Claims.
What is... Fully Regulated Hazmat BOL's
(Paper work must have signatures, weight > If any missing information, club will receive an Auto Fail Red on Ecolab Environmental)
Best Practice: Look for Shipped By Wal-Mart LLC.
This report is used to cross reference along side of claims inventory to clean up items/merchandise on report
What is... The Refund Defective Report
This is the Minimum Height Requirement a Return Center Pallet must be.
What is... 6 Foot High, shrink wrapped 2,1,2
This dollar amount is your Club Expectation daily claims inventory
What is... $5K or Less
(Goal should be for Claims Associates to ALWAYS stay under $3K)
This should be completed by Claims Associate & GCCM partnering to complete at minimum every six months.
What is... Fix Up Clean Up
(Area should be Clean, Neat, Organized. Best Practice: Utilize label maker to put order numbers on signage/items)
When a club changes Club Manager's this needs to be updated within 30 Days or else club will receive an Auto Fail Red on Ecolab Environmental
What is... Contingency Plan > Each club should have a printed/laminated Contingency Plan in three locations > CM Office, Hazwaste Area, Membership
Also, Yellow Flammable Cabinet Sticker needs to be updated
This is the ONLY Claims Report that prints automatically in receiving
What is... The MTR Report
Successful claims areas are most commonly found in clubs that have this in place.
What is... A part time claims associate (if red prairie allows) and/or back up claims associate for when claims associate is Off or on PTO.
Tip: Most claims associates are long term partners. If they change positions, retire, etc. who will take your claims associates spot?
This process should be followed when any item is shipped out of club
What is... Verified by TL or Manager
Note: All Reports should also be verified by Manager at minimum Weekly
Return Center picks up merchandise from each club each week. If claims associates do not process each item/box/pallet correctly it will result in this.
What is... A Box Audit Exception
(Note: This will make a Major Negative Impact on your Club Compliance Scorecard)
This particular exception is the leading cause to Ecolab Environmental Audit Auto Fail Reds in clubs
What is... No Accumulation Start Date OR Accumulation Start Date Over 1 Year
(Best Practice: When sending out, take one existing out, place in new box to ensure club has accumulation start date. Setup calendar reminders on all boxes for 100 Days ahead of Accumulation Start Date, goes to Claims Associate, GCCM & CM
Merchandise is to be pulled and sent out of club within "generally" 30 days. If working/clearing this report daily claims associates will stay ahead of 30 Day Time Frame.
What is... The RTV Report
The number one way to consistently save clubs money through the claims area and NOT allow for shrink opportunities is this.
What is... Management Involvement & Partnership with Claims Associate