LOHI and Replacement Transportation
This is used to calculate LOHI and Replacement Transportation.
What are the number of repair days?
Vendor used for glass damage only.
What is Safelite?
This is the term used at Turo for when the host submits false information in an attempt to get paid.
What is Material Misrepresentation?
Website we use to request an estimate for a Potential Total Loss.
What is IAA?
The host asking the guest to pay their deductible is an example of this.
What is gray market?
Gearbox page where we issue LOHI payment and travel credit.
What is the Driver page?
A way to see if the host re-used pre-trip photos.
What is check prior reservations' trip photos?
When to transfer a claim to Total Loss.
What is when the cost to repair exceeds a certain percentage of a vehicle's actual cash value?
To void the host or guest’s Protection Plan in Origami, do this.
What is mark yes to the corresponding question?
The minimum payment for LOHI.
What is $25.00 USD?
The cost of wheel repair in most states.
What is $137.90?
A document we can use to confirm that an accident really happened.
What is a police report?
When to transfer a claim to the Mechanical team.
What is a claim for damages to items that help the vehicle to run properly?
The template you should use when a claim is Non-covered.
What is Denial Request?
How much Travel Credit would we issue for Replacement Transportation if a host files a Bullet Claim for a vehicle on the 75 Plan?
What is $30?
Bullet claim where the host's deductible doesn't apply.
What are key claims?
The type of document most likely to be altered.
What are invoices?
A claim is eligible for the General Complex team once the damage costs exceed this.
What is $15,000?
Repair path for a claim in Rhode Island with damage from the passenger side front to the passenger side rear.
What is a field appraiser?
Number of repair days we would pay LOHI for if an estimate quotes 6 repair days.
What is 8 days?
We do this when a host submits a paid invoice for bullet claims before paying the quoted amount.
What is compare the invoice with a quote from Safelite, Tirerack, or CarKeysExpress?
The note template used to request a TNS claims investigation with Supervisor approval.
What is Investigation: TnS Claims Review?
We use this platform to help resolve disputes between the host and Turo.
What is Fairclaims?
What we look for in the guest FNOL.
What is guest admission, who was driving, third party involvement, and vehicle location?