Transaction Codes
Code used to file a missing ATM deposit
What is transaction code 502
Claim filed when customer states made ATM withdrawal and didn't receive money.
What is a Shorted Funds claim
Identify claim scenario: customer has two charges on account from Target for same dollar amount.
What is Duplicate Processing
Prefab submitted by agent after customer requests to reopen closed claim and documentation on file to support claim.
What is PH-Reassertion Request
System used to review debit card transactions
What is Transaction Inquiry (T.I.)
Code used in manual ACH reroute claim
What is code 176 - ACH credit
Required form to be returned by customer within 10 business days for an ACH claim.
What is Statement of Dispute
Transaction cannot be disputed for full amount in this claim scenario.
What is Overcharged claim scenario
Prefab used when customer requests to close claim and transaction/claim is still pending.
What is PH-INQ/Denial manual closure
Located on Frontpage, where we go to file a claim when CCS is down.
What is Manual Claims Sharepoint.
Transaction codes that can be included in the same claim
What are codes 513 + 522 and 515 + 543
Specified area within T.I. to verify ATM check deposit details
What is DF Check Inquiry
Identify claim scenario: customer set up online payment for auto finance loan, forgot auto-payment was set up to come out two days after setting up payment. Both charges posted to account.
What is PBOM
Timeframe for Chase to return funds to merchant after submitting DPS - Funds Disbursement prefab.
What is 30-45 calendar days
We can offer this to customers requesting to keep debit their card open temporarily due to travel or military restrictions.
What is Delayed Card Closure
Transaction code that can be added to claim with posted transactions (hint: scenario must stay the same - ACH, non-fraud, etc.)
What is code 001 - pending transaction
Amount of time needed before requesting another legal copy of check for a returned ATM check deposit.
What is 10 business days
A letter providing statement or proof from third party may be required when disputing counterfeit merchandise for this claim scenario.
What is Not As Described claim scenario
Request from customer to block all future transactions from merchant through debit card.
What is PPCS - Visa Stop Payment prefab
Where a hardship request is submitted for a customer expressing concern over provisional credit missing.
What is the EL chat.
Code used to debit customer's account for a claim reversal or adjustment from a merchant.
What is code 056
Department that assists a customer with a charged-off account when ACH reroute cannot be completed.
What is DAR - Deposit Account Recovery
Merchant required to provide notification of upcoming bill/payment collection to customer in this claim scenario.
What is Misrepresentation
Department within Visa used to conduct Visa debit investigations that customers can be referred to after claim denial.
What is Visa Representment
Template used when an error is made on a claim and it needs to be refiled. Bonus question: which claim needs this template added to it?
What is the duplicate claim template. Both claims need template notated on them.