Claims Time Machine
Before apps and virtual inspections, this was the most common way adjusters inspected damage.
What are in-person inspections
This term refers to injuries that are not visible, like soft tissue or emotional distress.
What are subjective injuries
When 2 parties share responsibility in an accident, this legal doctrine is used to determine the percentage of fault
What is comparative negligence
This is the District Claims Manager for the southwest region.
Nick Bogdan
The top value of the injury.
What is PEV
Prior to this 1996 federal act, sharing claim data across insurers was much harder due to lack of privacy guidelines.
What is HIPAA
These 2 acronyms are synonymous with ‘other attorney’ in a litigation claim.
What are PC & PA
An act or omission initiating an unbroken sequence of events resulting in injury to a person or damage to property.
This is a summer holiday that Nat Gen/Allstate recognizes.
What is Juneteenth
This is required when issuing an EXPENSE payment but not an INDEMNITY payment.
What is SUIT TITLE
Before GPS & app tracking, field adjusters used these paper tools to locate claim sites.
What are maps/atlases
The acronym commonly used for a detailed write up of an injury claim.
What is BIE
A not-for-profit organization that partners with insurers and law enforcement agencies to facilitate the identification, detection, and prosecution of insurance criminals.
What is NICB
The name of the app/website dedicated to helping employees with their health & wellbeing.
Wellbeats
What you should do first when you have an issue in EPIC
What is CLEAR CACHE
This piece of technology, now standard in some vehicles and vital in claim investigations, was almost unheard of before 2010
What are dashcams
This acronym refers to the actual amount a vehicle is worth at the time of loss, factoring depreciation
What is ACV
When a claim is paid by 1 insurer, but another insurer is also responsible, this agreement helps determine how they share liability.
What is intercompany arbitration
This is the year that Allstate acquired National General.
What is 2021
Where ICD-10 code area is found
Loss Party/Loss Participant Detials
This groundbreaking system, launched in the early 2000s, allowed insurers to access drivers’ claim histories across multiple companies for the first time.
What is CLUE
This term refers to injuries that are not visible, like soft tissue or emotional distress.
What are subjective injuries
A change to the basic policy contract that alters the policy.
What is an amendment
This is the name of the site on the Nat Gen/Allstate home page for volunteering and donations.
What is Helping Hands
The 3-step process to submit a file to SIU
Enter a log note into EPIC listing the red flag indicators that have been identified
Select one exposure in the claim and go to Claim Exposure Detail
Select the SIU check box