Payments 1
How long does it take for an echeck to process?
2-5 business days.
Can you take a payment on a t-lapsed policy?
Transfer to inquiry x 2400
Can towing services be provided by Road America if the vehicle has been in a collision?
No
What type of adjuster handles the liability for a claim?
Casualty adjuster
What are the operating hours of Road America?
24 hours 7 days a week.
How many times can we process an echeck in 24 hours?
1 time only.
Is there an additional charge if the insured pays over the phone with Customer Service?
No
If a passenger is a minor, what information needs to replace the phone number?
Date of birth
What type of adjuster sets up a rental for the insured or claimant?
Auto/Material damage adjuster
What services does Road America offer?
Flat tire
Mechanical breakdown
Fuel shortage
Locked out of vehicle
What do you do if someone has a question about how much their monthly payment is?
Inquiry x 2400
Who do you call if someone wants to make a payment and their policy is on EFT?
Inquiry x 2400
What if a shelter employee needs to file a glass claim for a company car?
Binswanger Glass 800-365-9922
How to add vehicle onto claim if the insured have damages on a rental vehicle?
Add as unscheduled and enter year/make/model of rental vehicle.
List owner as the loaner company.
What information are we allowed to release without verifying the caller?
General type of policy
Bill amount
Bill due date
If Bobby is the named insured on the policy and wants to pay for his policy with a card under the name Anna but Anna is not on the policy. Can we collect payment?
No, unless you can speak with Anna directly.
My name is Cindy and I want to make a payment for my policy under my name and my husband George. I am going to use George's debit card. Can we collect payment from Cindy?
Yes
How many claims should be filed for a double insured claim?
Per shoogle:
If fault is clear, file the claim on the at fault party's policy.
If fault is NOT clear, file the claim on both policies and reference the claims number on each.
Is this eligible for Fast Track?
Susie hit a deer. The vehicle is drivable, scheduled, she is listed on the policy and she had her 8 year old son in the vehicle with her.
No because her son is not listed on the policy being younger then 14 years old.
What are the different ways to locate a policy?
Policy number
Name and state/zip code
Mailing address on policy
ClaimsPro advanced search
What if someone wants to make a payment on a life policy but the bill amount is not listed? Who do you call?
Billing specialist in the Life department
What is the address if someone wants to mail in their payment?
PO BOX 6006, Columbia, MO, 65202
What is the policy number that needs to be entered for a company car (body damage) claim?
24-1-1000-1 or 27-1-1000-1 (Nevada only)
Email loss report to Allison Pop.
How do we locate expired auto adjusters on a closed claim and there are multiple parties with different auto adjusters for each?
Assignments>View assignments>More>Show expired>Customize columns>Find adjuster for vehicle in question.
What is the grace period for a mortgagee to make payment on an escrowed homeowner's policy?
34 days.